Reinstatement Specialist

Severn Trent Plc; Burslem, Shelton; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading utility company in the UK is seeking a Reinstatement Specialist to join their Customer Operations team in Staffordshire or Shropshire. The role involves coordinating reinstatement processes and ensuring compliance with regulations. Candidates should possess strong problem-solving skills and the ability to communicate complex information effectively. Benefits include a car allowance, generous holiday, and a leading pension scheme.

Benefits

Car allowance - £4,800 per year

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave opportunity

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Experience in customer-facing environments.
• Knowledge of Reinstatement and TMA Noticing field is advantageous.
• Ability to explain complex technical messages simply.

Responsibilities

• Coordinate the reinstatement process for the Distribution team.
• Ensure compliance with New Roads and Streetworks Act (NRSWA).
• Liaise with Highway Authority staff on performance issues.

Skills

Customer-facing experience

Proficiency in various IT systems

Strong problem-solving skills

Excellent communication skills

Tools

SAP

Job description

LET’S TELL YOU MORE

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

Reinstatement Specialist | Customer Operations

We have an opportunity to join the Customer Operations department as a Reinstatement Specialist. Please note this opportunity is based out of either our Staffordshire (Burslem) or Shropshire (Shelton) sites.

Within this role you will play a key role in coordinating the reinstatement process for our Distribution team. Your responsibilities will include collating, building, and assisting in scheduling all reinstatements, defects, and dangerous apparatus. You will ensure compliance with the New Roads and Streetworks Act (NRSWA), monitored by the Highway Authority. Daily interaction with Highway Authority staff to discuss performance issues and agree on necessary rectification works will be a crucial part of your role. Additionally, you will liaise with local contractors to ensure timely completion of reinstatements.

Key Accountabilities

• Liaise regularly with customers to ensure their needs are met.
• Help supervise a contract workforce ensuring work is delivered to a quality standard.
• Undertake compliance & performance audits on direct & contract workforce.
• Develop expertise to become Area TMA Champion, liaising with the central TMA team and local highways authorities to ensure compliance.
• Ensure timely delivery of chamber resets and rebuilds to comply with Section 81 of NRSWA and fire hydrant work to meet Fire Service needs.
• Participate in contract related meetings / projects.
• Build effective relationships with our contract partners and challenge where appropriate.
• Point of contact for councils / highway.
• Investigate failures, root cause analysis and drive improvement.
• Liaise with EPLC STW contract reinstatement manager.

WHAT WE’RE LOOKING FOR

We are seeking an individual with experience in customer-facing environments and proficiency in various IT systems, including SAP. It would be advantageous if you had knowledge and experience in the Reinstatement and TMA Noticing field, including handling Defects, Section 74’s, and 81’s. A good understanding of Safer, Better, Faster principles are also desirable.

Excellent communication skills, with the ability to explain complex technical messages in a simple manner will be essential. A proven track record of building effective, professional relationships with colleagues and external authorities is vital. Strong problem‑solving skills are essential, as is the ability to investigate problems and clearly interpret findings. The role requires someone who can make decisions independently, work well both as part of a team and alone using their own initiative, and influence and ensure compliance with NRSWA.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It’s not just a job; it’s a career. We offer benefits that reward great work and award‑winning training to help you reach your potential. Plus, you’ll contribute to the environment and community too. Here are some of our favorites:

• Car allowance - £4,800 per year
• 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

LET’S GO

We can’t wait to hear from you! Have an updated CV ready and spare five minutes to apply. We’ll let you know the outcome after the closing date, so keep an eye on your phone and emails.