Customer Delivery Manager

Sodexo France; Manchester; On-site; GBP 30,000 - GBP 32,000; Full time

Job summary

A leading services company in Manchester is seeking a proactive Customer Delivery Manager to enhance service management and operational delivery. In this role, you will ensure high standards of customer experience, manage relationships with key customers and suppliers, and promote continual improvement. Ideal candidates will possess strong ITIL knowledge, experience in service desk management, and the ability to implement new IT standards. This role offers a competitive salary of £30,000 - £32,000 based on experience.

Benefits

Sodexo retirement plan

Online shopping discounts

Gym discount

24/7 employee assistance programme

Qualifications

• Strong understanding of ITIL.
• Proven experience with Service Desk management.
• Experience managing suppliers and incidents.

Responsibilities

• Manage service relationships between key customers and control towers.
• Coordinate service management activities across levels both internally and externally.
• Support contracted services ensuring customer satisfaction.

Skills

Understanding of ITIL

MS Office suite proficiency

Service Desk management experience

Supplier/partner management

Implementing IT standards

Information governance knowledge

Service delivery management

IT Service Management experience

Job description

We’re looking for a proactive and customer‑focused Customer Delivery Manager to join our team at Sodexo. In this pivotal role, you’ll lead service management and operational delivery across Sodexo and our supplier framework, ensuring high standards of customer experience and service compliance. You’ll champion continual improvement, drive performance, and help implement best practices across IT Service Management—making a real impact on how we deliver services to our people and clients.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers.

Main Responsibilities

• To manage the service relationships between key customers, segments, control towers and TDDI
• To help manage service components and the IT service desk activities in the supply of managed services
• To co‑ordinate service management activities across a variety of levels both internally and externally
• To manage and support the contracted services ensuring they meet or exceed agreed levels to the satisfaction of the customers
• Work with key strategic partners ; ensuring future demand from growth, initiatives and projects are understood and factored into capacity plans for all associated systems
• Help to create the Service Management Operations Manual
• Create key SOP (Standard Operating Procedures) across TDDI ensuring robust procedures formalised
• Work with transversal function and legal department for onboarding and offboarding of suppliers and services

Please see attached job description for further information regarding the role requirements.

The Ideal Candidate

• Strong understanding of ITIL
• Strong understanding and strong experience of using the MS Office suite
• Strong & proven Service Desk management experience
• Experience of dealing with and managing suppliers/partners on Incidents and or major work requests
• Experience of implementing new IT standards
• Experience of Information governance / ISO accreditations
• Experience of elements of service delivery and transition management
• Experience of working within ITSM

Package Description

£30,000 - 32,000 depending on experience

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.