Trade Counter & Parts Specialist – Growth & Benefits

Hireful Ltd; United Kingdom; On-site; GBP 22,000 - GBP 27,000; Full time

Job summary

A well-established mechanical component distributor is seeking a Trade Counter Assistant in Northampton. The role involves providing customer support both over the phone and face-to-face at the trade counter. Responsibilities include taking orders, assisting customers, and occasionally delivering parts. The ideal candidate will have retail experience, strong customer service skills, and must hold a valid UK driving licence. Competitive salary and benefits package are offered, including a callout bonus and substantial holiday entitlement.

Benefits

Up to 33 days holiday including Bank Holidays

Employee Rewards and quirky perks

Employee Assistance Programme

Retail Discount Scheme

Auto Enrolment Pension Scheme

Life Assurance

Qualifications

• Experience working on a Trade Counter or in a trades-focused retail environment is essential.
• Strong customer service and communication skills are required.
• The candidate must possess a full valid UK driving licence.

Responsibilities

• Provide day-to-day support across the trade counter and branch.
• Handle incoming queries from customers via phone and email.
• Take down orders and fill in picking slips for the warehouse.
• Service customers face-to-face at the trade counter.
• Occasionally drive and deliver specific parts to customers.

Skills

Experience in trade counter/retail

Customer service skills

Ability to handle queries over phone/email

Full valid UK driving licence

Job description

A well-established mechanical component distributor is seeking a Trade Counter Assistant in Northampton. The role involves providing customer support both over the phone and face-to-face at the trade counter. Responsibilities include taking orders, assisting customers, and occasionally delivering parts. The ideal candidate will have retail experience, strong customer service skills, and must hold a valid UK driving licence. Competitive salary and benefits package are offered, including a callout bonus and substantial holiday entitlement.