Trade Counter Assistant

Hireful Ltd; United Kingdom; On-site; GBP 22,000 - GBP 27,000; Full time

Job summary

A well-established mechanical component distributor is seeking a Trade Counter Assistant in Northampton. The role involves providing customer support both over the phone and face-to-face at the trade counter. Responsibilities include taking orders, assisting customers, and occasionally delivering parts. The ideal candidate will have retail experience, strong customer service skills, and must hold a valid UK driving licence. Competitive salary and benefits package are offered, including a callout bonus and substantial holiday entitlement.

Benefits

Up to 33 days holiday including Bank Holidays

Employee Rewards and quirky perks

Employee Assistance Programme

Retail Discount Scheme

Auto Enrolment Pension Scheme

Life Assurance

Qualifications

• Experience working on a Trade Counter or in a trades-focused retail environment is essential.
• Strong customer service and communication skills are required.
• The candidate must possess a full valid UK driving licence.

Responsibilities

• Provide day-to-day support across the trade counter and branch.
• Handle incoming queries from customers via phone and email.
• Take down orders and fill in picking slips for the warehouse.
• Service customers face-to-face at the trade counter.
• Occasionally drive and deliver specific parts to customers.

Skills

Experience in trade counter/retail

Customer service skills

Ability to handle queries over phone/email

Full valid UK driving licence

Job description

Do you have experience working on a Trade Counter &/or trades focused retail? Want to work for a nationwide organisation with great progression opportunities?

Look no further.

Working for this well-established mechanical component distributor as Trade Counter Assistant, you'll provide day‑day support across the trade counter and branch, ensuring customer requests are fulfilled and satisfaction is kept high.

Salary – Up to £27,000 Per Annum + Callout Bonus + Benefits package

Location – Northampton

Role Type – Permanent / Full Time / Mon-Fri / 8‑5 / Occasional call out (1 in 4 weeks)

Benefits – Up to 33 days holiday including Bank Holidays (with service), Employee Rewards with the ability to gain ‘quirky perks' e.g., late starts, early finish, long lunch, coffee and/or lunch on us, Employee Assistance Programme, Retail Discount Scheme, Auto Enrolment Pension Scheme, Life Assurance

The Role

You’ll deal with incoming queries from customers over the phone and via email. This will see you taking orders down and filling in picking slips to be given to the warehouse so that they can pick, pack and ship out the delivery to the customer.

There will also be a face‑to‑face element of the role as there is a trade counter within the branch that you will also service customers for. These will usually be small batch or individual items that you’ll retrieve from the warehouse for them. You’ll also ensure it is kept stocked up and looking presentable.

There will very occasionally be a need for you to drive and deliver specific parts to customers so a full valid UK driving licence is required for this position. The call‑out requirement is also rare but does require your availability over the weekend and bank holidays if it falls on those days.

Why not apply today and begin a new career within a respected organisation who want to see you succeed?