Trade Counter Administrator

HR GO Driving; Stockport; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A customer-focused company in Stockport is seeking a reliable Trade Counter Assistant. In this varied role, the successful candidate will provide excellent customer service, assist customers face-to-face, and handle administration and light warehouse tasks. Key responsibilities include processing orders, maintaining stock levels, and managing transactions via EPOS systems. Ideal candidates will have strong communication skills and experience in customer service and administration.

Qualifications

• Proven experience in customer service and face-to-face sales.
• Experience with administration tasks and order processing.
• Familiarity with warehouse work and order picking processes.

Responsibilities

• Greet and assist customers at the trade counter.
• Process orders accurately via phone, email and at the counter.
• Complete administration tasks including replying to enquiries and invoicing.

Skills

Customer service experience

Administration skills

Warehouse experience

Data entry accuracy

Numeracy skills

Communication skills

Interpersonal skills

Basic IT skills

Job description

We are seeking a reliable, customer-focused Trade Counter Assistant to join a busy branch. The successful candidate will be a friendly first point of contact for customers, comfortable dealing with customers face to face and providing excellent customer service. This is a varied role that combines customer service, administration and light warehouse duties.

Key responsibilities

• Greet and assist customers at the trade counter, offering product advice and support
• Process orders accurately via phone, email and at the counter
• Complete administration tasks including replying to enquiries, invoicing, data entry and record keeping
• Pick and pack orders from the warehouse for customer collection or dispatch
• Maintain stock levels, undertake basic stock checks and keep the counter and store area organised
• Handle cash and card transactions and operate EPOS systems
• Coordinate with colleagues to ensure timely order fulfilment and excellent service

Skills and experience required

• Proven experience in customer service and face-to-face sales
• Experience with administration tasks and order processing
• Familiarity with warehouse work and order picking processes
• Accurate data entry and good numeracy skills
• Strong communication and interpersonal skills
• Ability to work under pressure and manage competing tasks
• Physically able to lift and move stock as required
• Basic IT skills (email, MS Office and EPOS systems)