Night Guest Services Specialist – Historic Hotel & Spa

New Bath Hotel & Spa; Matlock Bath CP; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A scenic hotel in the Peak District is seeking a dedicated Night Porter to provide excellent customer service and maintain hotel standards. The role includes checking in and out guests, ensuring safety protocols, and cleaning public areas. Ideal candidates will have experience in hospitality, be self-motivated, and flexible with night shifts. This position offers competitive salary and employee benefits, including discounted hotel rates for staff and their families.

Benefits

Competitive salary

On-going support, training and development

Paid holidays

Stakeholder Pension entitlement

Discounted hotel room rates

Incentives and rewards

Qualifications

• Experience in hotel or accommodation services is required.
• Ability to thrive in a fast-paced environment.
• Self-motivated and independent worker.

Responsibilities

• Provide friendly assistance to guests and staff.
• Complete check-ins and check-outs using the PMS system.
• Conduct safety checks during the night and report incidents promptly.

Skills

Customer service

Attention to detail

Ability to work independently

Flexibility for night shifts

Job description

A scenic hotel in the Peak District is seeking a dedicated Night Porter to provide excellent customer service and maintain hotel standards. The role includes checking in and out guests, ensuring safety protocols, and cleaning public areas. Ideal candidates will have experience in hospitality, be self-motivated, and flexible with night shifts. This position offers competitive salary and employee benefits, including discounted hotel rates for staff and their families.