Night Porter

Focus Hotels Management Limited; Matlock Bath CP; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A hotel management company seeks motivated individuals for a role at their Matlock Bath location. The ideal candidate will provide excellent customer service, be flexible working night shifts, and possess experience in a hotel or accommodation services. Responsibilities include assisting guests, ensuring safety protocols, and maintaining the hotel's standards. Competitive salary and benefits are offered, including discounts and ongoing development opportunities.

Benefits

Competitive salary

Paid holidays

Discounted hotel room rates

Ongoing training and development

Stakeholder Pension entitlement

Qualifications

• Previous experience in a hotel or accommodation services.
• Ability to thrive in a fast-paced environment.
• Self-motivated to complete tasks independently.

Responsibilities

• Provide friendly service to guests and staff.
• Perform timely morning call services.
• Service drinks and light refreshments.

Skills

Ability to work independently

Flexible with night shifts

Customer service skills

Job description

Overview

New Bath Hotel & Spa is a beautiful 54-bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area's rich history, with origins tracing back to 1745 when it began as a bathing establishment centred around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido. Established in 1934, this unique lido is supplied by mineral-rich spring water from the nearby mountainside, ensuring a natural and chemical-free swimming experience.

Role Responsibilities

• To establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
• Ensure all revenue is correctly charged and monies & keys are all securely kept at all times.
• Carry out timely and efficient morning call service as required.
• Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
• Service of drinks and light refreshments during the night according to guest requests.
• To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
• To be able to check in/check out guests using the PMS system.
• To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
• Preparation of conference/board rooms as per function sheets and company brand standards.
• Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site.
• Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
• To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable).
• Must attend all H&S, Fire and Food Safety Training as directed by your Line Manager.

Key Requirements

• To have worked in a hotel or accommodation services business.
• To be able to work in a fast-paced environment and to enjoy it
• To be able to work independently, being self-motivated to complete the tasks.
• Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.

Benefits

• Competitive salary
• Excellent on-going support, training and development
• Paid holidays
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards