Night Porter

New Bath Hotel & Spa; Matlock Bath CP; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A scenic hotel in the Peak District is seeking a dedicated Night Porter to provide excellent customer service and maintain hotel standards. The role includes checking in and out guests, ensuring safety protocols, and cleaning public areas. Ideal candidates will have experience in hospitality, be self-motivated, and flexible with night shifts. This position offers competitive salary and employee benefits, including discounted hotel rates for staff and their families.

Benefits

Competitive salary

On-going support, training and development

Paid holidays

Stakeholder Pension entitlement

Discounted hotel room rates

Incentives and rewards

Qualifications

• Experience in hotel or accommodation services is required.
• Ability to thrive in a fast-paced environment.
• Self-motivated and independent worker.

Responsibilities

• Provide friendly assistance to guests and staff.
• Complete check-ins and check-outs using the PMS system.
• Conduct safety checks during the night and report incidents promptly.

Skills

Customer service

Attention to detail

Ability to work independently

Flexibility for night shifts

Job description

Overview

New Bath Hotel & Spa is a beautiful 54-bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area's rich history, with origins tracing back to 1745 when it began as a bathing establishment centred around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido. Established in 1934, this unique lido is supplied by mineral-rich spring water from the nearby mountainside, ensuring a natural and chemical-free swimming experience.

Role Responsibilities

• To establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
• Ensure all revenue is correctly charged and monies & keys are all securely kept at all times.
• Carry out timely and efficient morning call service as required.
• Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
• Service of drinks and light refreshments during the night according to guest requests.
• To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
• To be able to check in/check out guests using the PMS system.
• To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
• Preparation of conference/board rooms as per function sheets and company brand standards.
• Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site.
• Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
• To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable).
• Must attend all H&S, Fire and Food Safety Training as directed by your Line Manager.

Key Requirements

• To have worked in a hotel or accommodation services business.
• To be able to work in a fast-paced environment and to enjoy it
• To be able to work independently, being self-motivated to complete the tasks.
• Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.

Benefits

• Competitive salary
• Excellent on-going support, training and development
• Paid holidays
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards