Box Office Supervisor (Data Lead)

Capital Theatres; City of Edinburgh; On-site; GBP 30,000 - GBP 35,000; Full time

Job summary

A major cultural organization in Edinburgh is seeking a Box Office Supervisor (Data Lead) to enhance customer service and sales performance across its venues. The ideal candidate will lead the Box Office team, ensuring effective use of data for ticket sales and memberships. Responsibilities include customer support and data analysis, guiding team members while aiming for exceptional standards. This role offers the opportunity to work in a thriving cultural setting, contributing to the vibrant arts scene in Scotland.

Qualifications

• Experience in customer service and sales within a box office setting.
• Strong leadership skills to guide Box Office Assistants.
• Ability to provide data analysis and reporting.

Responsibilities

• Deliver excellent customer service and strong sales performance.
• Support accurate data usage and reporting across box office operations.
• Lead by example and set high standards for the team.

Job description

We are looking for someone to join our busy and highly skilled Box Office team, working across Capital Theatre’s three Edinburgh venues: Festival Theatre, King’s Theatre and Studio Theatre.

About the role

The Box Office Supervisor (Data Lead) will play a key role in delivering excellent customer service and strong sales performance across Capital Theatres’ Box Office operations, including ticket sales, memberships, donations, and effective cross- and up‑selling. The role also supports the accurate and meaningful use of data across the organisation, providing reports and analysis as required. As part of the Box Office supervisory team, the post‑holder leads by example, sets high standards, and supports the day‑to‑day leadership of Box Office Assistants.

How to apply

Please send a CV and cover letter addressing how your experience and skills match the role and responsibilities to [e-mail] . The cover letter should be no longer than two sides of A4.

Please also fill out the Additional Information form and Equal Opportunities form below and include this in your application.

Capital Theatres operates three prominent venues in Edinburgh: Festival Theatre, Studio Theatre, and Kings Theatre. Our venues host a wide variety of performances, including drama, dance, opera, music, musical theatre, comedy, and cinema.

• Festival Theatre(1915 seats) is one of the largest stages in the UK and regularly hosts major touring productions.
• Studio Theatre(155 seats) plays an essential role in the development and presentation of new works in Edinburgh’s dynamic cultural scene.
• Kings Theatre(1125 seats) is currently undergoing an extensive refurbishment, with plans to reopen in Spring 2026 as a major mid‑scale touring venue.

The home of world‑class live performance in Scotland, sharing extraordinary experiences with everyone, again and again.