Studio IT & Tech Support Specialist

Publicis Groupe; Greater London; Hybrid; GBP 35,000 - GBP 50,000; Full time

Job summary

A leading creative technology company is seeking a hands-on studio support technician in Greater London. In this vital role, you will provide daily technical support for IT systems, oversee colour management, and explore AI solutions to improve workflows. The ideal candidate has strong experience in design or production environments, is proficient with Mac setups, and has knowledge of the Adobe Creative Suite. This position offers a hybrid working model with typically 4 days per week in the office.

Qualifications

• Experience in a Design Studio or Artwork/Production Studio is required.
• Strong understanding of Mac-based setups and common studio hardware.
• Confident in supporting Adobe Creative Suite (Photoshop, Illustrator, InDesign).

Responsibilities

• Provide technical support for Studio IT systems, software, and hardware.
• Contribute to the development of project management and workflow tools.
• Support testing and rollout of AI-assisted tools across creative workflows.

Skills

Problem-solving

Communication

Mac-based systems

Color management

Adobe Creative Suite

Tools

Adobe Photoshop

Adobe Illustrator

Adobe InDesign

G-Suite

Job description

Overview

This is a hands-on studio role at the heart of production, supporting the people, tools, systems and workflows that keep everything running smoothly. You’ll provide hands-on technical support to our studio teams in London & Dublin, take ownership of core systems such as colour management and workflow automation, and play an active role in shaping how our studio technology evolves over time. You’ll work closely with the Studio Director, IT Dept, Retouching, Digital and Motion ensuring the studio can work at speed with consistency and accuracy. You’ll also help us explore how AI and automation can support faster, more consistent delivery across studio workflows.

Responsibilities

• Provide day to day hands-on technical support for Studio IT systems, software and hardware (You’ll be based in London, but cover the Dublin team virtually)
• Manage and maintain our GMG colour management and proofing systems
• Contribute to the development of our project management, workflow and automation tools
• Support the testing and rollout of AI-assisted tools across creative, artwork and workflow automation, helping teams adopt best practice
• Explore and test new solutions and equipment as we continue to evolve
• Support Studio Director with font management and licensing
• First point of contact for IT and network support in the Dublin studio (with escalation to central IT where needed)
• Maintain clear technical documentation and workflows for shared use

Qualifications

REQUIRED EXPERIENCE

• Experience in a Design Studio, Artwork/Production Studio or Prepress environment
• Strong understanding of Mac-based setups and common Studio hardware
• Working knowledge of colour management and proofing workflows
• Confident supporting Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Experience with cloud storage, networking fundamentals and user/permission management

DESIRED EXPERIENCE

• Experience with artwork automation or folder-based workflow systems
• Familiarity with motion or audio software (Premiere, Resolve, After Effects or similar)
• Familiarity with AI-assisted creative tools (e.g. Firefly, Nano Banana) or automation platforms (e.g. n8n, Zapier)
• Experience of G-Suite and the full range of Google products
• Experience supporting or setting up AV systems (Cisco/Poly or similar)

Additional information

ATTRIBUTES

• Proactive problem solver who can spot issues before they become problems
• Curious and open to learning new tools and workflows
• Clear, calm communicator who can support users with a range of technical abilities
• Collaborative and studio-focused in approach

Hybrid working - Typically 4 days per week in the office

Our Commitment to Diversity & Inclusion

At BBH, when the world zigs, we zag. That belief in difference guides how we change brands, build teams and shape our culture. Equality, diversity and inclusion sit at the heart of how we operate. We proactively challenge prejudice and discrimination within our business, with our clients, in how we choose our partners, and in the work we create. Our people are our greatest strength. We welcome diverse talent at every level and empower everyone to bring their full selves to work, helping us grow, adapt and get better every day.