Apprentice Customer Experience Advisor - B2B Support

Johnson Controls; Manchester; On-site; GBP 15,000 - GBP 18,000; Full time

Job summary

A global technology leader is looking for an Apprentice Customer Experience Advisor in Manchester. This office-based role involves supporting B2B customer enquiries and managing complaints while ensuring high levels of customer satisfaction. Ideal candidates should have GCSEs in English and Maths with a passion for exceptional customer experiences. The apprenticeship provides great training opportunities and a starting salary of £15,600, along with other benefits including holiday and pension scheme.

Benefits

£15,600 starting salary

25 days holiday + bank holidays

Access to Company pension scheme

All equipment provided

Qualifications

• GCSEs in English & Maths-Grade 5 (C) or above.
• A passion for creating amazing customer experiences.
• Good vibes: teamwork, hardworking, communication skills, and a love for technology.

Responsibilities

• Answer inbound calls, supporting B2B customer enquiries.
• Manage and resolve customer complaints effectively.
• Update Customer Relationship Management systems.
• Promote brand and ensure customer satisfaction.

Skills

Good communication skills

Team spirit

Problem-solving skills

Passion for technology

Education

GCSEs in English & Maths - Grade 5 (C) or above

Job description

A global technology leader is looking for an Apprentice Customer Experience Advisor in Manchester. This office-based role involves supporting B2B customer enquiries and managing complaints while ensuring high levels of customer satisfaction. Ideal candidates should have GCSEs in English and Maths with a passion for exceptional customer experiences. The apprenticeship provides great training opportunities and a starting salary of £15,600, along with other benefits including holiday and pension scheme.