Customer Support Everyday Banking

Lloyds Bank plc; Chester; Hybrid; GBP 26,000 - GBP 27,000; Full time

Job summary

A leading UK bank located in Chester seeks a Customer Support Advisor to join their team. This full-time role offers a hybrid working pattern and a starting salary of £26,200, with opportunities for progression in skills and pay. The ideal candidate will have a passion for customer service and the ability to support clients with banking inquiries. Flexible working options and generous benefits are provided, including pension contributions and annual bonuses. This position aims to enhance customer experiences and support their journey in banking.

Benefits

Hybrid role with homeworking

Generous pension contribution

Annual performance-related bonus

Private medical benefit

Discounted shopping benefits

22 days' holiday plus bank holidays

Access to gym and wellness initiatives

Qualifications

• A passion for helping people.
• A strong emphasis on great service.
• Ability to navigate banking applications.

Responsibilities

• Support customers navigating the banking app.
• Address complex customer needs.
• Provide outstanding support to all customers.

Skills

Customer service orientation

Strong communication skills

Problem-solving abilities

Job description

Customer Support Everyday Banking page is loaded## Customer Support Everyday Bankinglocations: Chestertime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 7, 2026 (28 days left to apply)job requisition id: 149564**End Date**Friday 06 March 2026**Salary Range**£26,200 - £26,200**Flexible Working Options**Hybrid Working**Job Description Summary**Join our fantastic Customer Service team…**Job Description****Customer Support Everyday Banking****Location: Chester****WORKING PATTERN:**Full-time**START DATE**: 06/04/2026 & 27/04/2026**Salary: £26,200**increasing to £26,950 after 6 months in roleWe operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £31,450 for our highest skill level**Shift Pattern 4 Day Week Day:*** Start times between **8am and 8:15** and end times between **5:45pm and 6pm*** Maximum of 4 out 7 days ( over a Mon-Sun weekly period)* Weekend working is Maximum 37.5% (3weekend days over 4-week period)**Do your best work. Live your best life – and help others do the same.**Life moves fast, and our customer support roles do too. That's why we offer flexible working patterns crafted to help you balance your career with what matters most.As a Customer Support Advisor, you'll be the friendly voice our customers rely on. Helping supporting customers navigate our banking app and help with complex needs you'll make banking easier. Support from a great team and access to the tools and training required for success are available.**Grow Your Career with Our Skill Progression Framework**Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and dealing with different types of customer queries. Whether you're starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.Begin with a solid foundation in Everyday Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.**What we need from you*** A passion for helping people – You'll listen, understand, and find solutions.* A strong emphasis on great service – You'll always strive to provide outstanding support to customers.**We put you first, so you can put our customers first.**Join us, and you'll have access to benefits that support your wellbeing, finances, and future:* Hybrid role with homeworking from completion of training and vital checks* A generous pension contribution of up to 15%* Annual performance-related bonus* Private medical benefit with BUPA* Share schemes* Discounted shopping and lifestyle benefits* 22 days' holiday (increases over time) plus bank holidays* Wellbeing initiatives and generous parental leave policies* Salaries are reviewed annually on 1 April as part of our annual pay review**About our Chester Cawley House site...**With a track record of developing, supporting and progressing colleagues in their careers, our sites enjoy the following facilities:* Free on-site car parking and electric charging points* An extensive canteen with a Costa coffee area* A range of vending machines and free hot and cold drinks* Rest areas with TVs etc.* Prayer & Quiet reflection rooms* A kitchenette on each floor equipped fridges & microwaves* On site shower & changing facilities* On site Gym that you can become a member of (and football pitches to hire)* Access to green spaces to get those steps in**Be part of something bigger.**At Lloyds Banking Group, we're building a diverse, inclusive, and forward-thinking organisation where you can be yourself.We have a range of colleague networks free to all colleagues, each of them offers opportunities and events, including mentoring, career development, networking, access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.We want our people to feel that they belong and can be their best, regardless of background, identity, or culture, and we were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups.We're disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.*Please note: Our vacancies often attract a high volume of interest and may close earlier than expected. We recommend submitting your application as soon as possible to avoid disappointment.***At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.****We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.****We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.**With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.