Senior Manager

Lloyds Bank plc; Birmingham; Hybrid; GBP 78,000 - GBP 92,000; Full time

Job summary

A leading bank in the UK is seeking a Senior Manager to enhance colleague communications and experiences. This pivotal role involves creating strategic narratives, adopting AI tools, and delivering impactful events. Candidates need expertise in colleague experience, multi-channel strategies, and strong stakeholder skills. The position offers a salary range of £78,098 - £91,880 and supports a hybrid working model, promoting work-life balance and a commitment to diversity and inclusion.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes with free shares

30 days’ holiday plus bank holidays

Wellbeing initiatives and generous parental leave

Qualifications

• Deep expertise in colleague experience and strategic thinking required.
• Strong multi-channel strategy capability needed.
• Excellent understanding of internal audiences necessary.

Responsibilities

• Evolve internal communications landscape to boost engagement.
• Champion adoption of AI tools to enhance targeting and relevance.
• Lead delivery of high-quality online and in-person events.

Skills

Colleague experience expertise

Strategy capability

Multi-channel communication

AI-enabled tools proficiency

Event management experience

Strong stakeholder skills

Tools

Microsoft tools

Job description

## Senior Manager - Colleague Communications & Experience, Channels & Events (12 Month FTC)**End Date**Monday 23 February 2026**Salary Range**£78,098 - £91,880**Flexible Working Options**Hybrid Working**Job Description Summary**.**Job Description****JOB TITLE:** Senior Manager - Colleague Communications & Experience, Channels & Events (12 Month FTC)**SALARY:** £78,098 - £91,880**LOCATION(S):** Bristol, Birmingham, Edinburgh, Halifax & Leeds**HOURS:** Full time**WORKING PATTERN:** Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.**About this opportunity**The Colleague Communications & Experience (CC&E) team is a centre of excellence within Group Corporate Affairs. We support the Group’s transformation by amplifying powerful stories that encourage people to adopt change and create the conditions for growth. As a global business, it’s vital that we use innovative ways to engage our range of audiences, across territories and roles, including those who are customer-facing. As the business adopts and reimagines ways of working with AI, we need to fully capitalize on this opportunity. We must challenge existing workflows and scale the role of communications to drive high performance and build capability. As we deliver our new Group strategy, you’ll play a pivotal role in how we shape strategic activation narratives that inspire and inform: connecting colleagues through impactful, personalised and modern communication that reduces noise and amplifies the moments that matter.You’ll have the opportunity to:* Play a leading role in evolving our internal communications landscape — making smart use of our channels, colleague insight and data to boost impact, and bring stakeholders with you on the journey.* Input into how a colleague ‘Super Agent’ could deliver a more intuitive, modern colleague experience, working with teams across the organisation to bring it to life.* Champion the adoption of AI-enabled tools to support smarter targeting, personalisation and relevance across our channels ecosystem.* Work closely with teams like Modern Workplace and People Platform to co-create the roadmap for tech-enabled solutions that improve relevance, personalisation and reduce noise!* Lead the delivery of high quality online, blended, and face-to-face events that build memorable colleague moments and align to Group priorities.* Working with partners to make the most of our new in-hub tech, crafting impactful moments across our tech-enabled global hubs.* Compose and oversee how content is published and measured across Group channels, ensuring its engaging, accessible and aligned to our channel and community frameworks.* Strengthen how we use data and insight into a decision making tool to guide strategic priorities. Positioning the team to create insightful narratives and aid a more predictive communication planning approach.* Provide trusted strategic colleague experience guidance to senior leaders, business partners and communicators.* Bring the outside in – taking findings from a range of sectors and be willing to innovate through experimentation.* Model a growth mindset — developing your own capability, supporting team development, taking ownership of performance and helping drive accountability.**Why Lloyds Banking Group**If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.**What you’ll need*** Deep expertise in colleague experience, with expansive, strategic and creative thinking.* Strong multi‑channel strategy capability, including segmentation, personas and performance measurement.* Excellent understanding of internal audiences and colleague archetypes, with experience delivering personalised, multi‑channel communications.* Skilled in using AI‑enabled and digital tools to enhance efficiency, targeting, personalisation and impact.* Authoritative technical knowledge of Microsoft tools, including Copilot, and the ability to translate requirements into effective solutions.* Specialist experience in virtual, hybrid and in‑person events, with the ability to bring them to life through online channels.* Inquisitive mindset, confident in challenging existing approaches and generating creative, high‑impact ideas to advance channel strategy.* Creative problem‑solver with strong commercial and risk awareness, able to anticipate trends and future‑proof events, channels and communications.* Trusted judgment and data‑driven outlook, applying insight and data to decisions involving critical information and the ability to help evolve insight‑led decision‑making through AI.* Strong prioritisation skills, able to balance multiple demands in a fast‑paced, agile environment.* Passion for continuous improvement, innovation, experimentation and personal development.* Strong stakeholder and influencing skills, able to build networks across the Group and with external partners.* Proactive approach to enabling high individual and team performance.**About working for us**Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.**We also offer a wide-ranging benefits package, which includes:*** A generous pension contribution of up to 15%* An annual performance-related bonus* Share schemes including free shares* Benefits you can adapt to your lifestyle, such as discounted shopping* 30 days’ holiday, with bank holidays on top* A range of wellbeing initiatives and generous parental leave policiesIf you’re excited by the thought of becoming part of our team, get in touch! **We’d love to hear from you!****At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.****We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.****We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.**With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact