Senior Manager

Lloyds Bank plc; Birmingham; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading financial services organization in the UK is seeking a Senior Manager for CONC within Retail Risk Specialists. This role involves managing relationships with stakeholders, providing expert compliance advice, and overseeing product delivery. The ideal candidate has strong regulatory knowledge, excellent stakeholder management skills, and a proactive approach to risk management. A hybrid working model is offered, allowing for flexibility in working arrangements.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

30 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Expert in applying Consumer Duty and translating regulatory requirements.
• Subject matter expert with a good understanding of compliance frameworks.
• Ability to make timely decisions in risk management.

Responsibilities

• Managing relationships with risk and control owners.
• Providing commercially sensitive advice on policy interpretation.
• Oversighting the delivery of new products and initiatives.

Skills

Expert in Consumer Duty

Stakeholder management

Drafting skills for senior reports

Data-led approach

Job description

Senior Manager, CONC, Retail Risk Specialists, CCOR page is loaded## Senior Manager, CONC, Retail Risk Specialists, CCORlocations: Edinburgh: Birmingham: Chester: Cardiff: Bristoltime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 24, 2026 (14 days left to apply)job requisition id: 150786**End Date**Monday 23 February 2026**Salary Range**£0 - £0**Flexible Working Options**Hybrid Working, Job Share**Job Description Summary**.**Job Description****JOB TITLE:** Senior Manager, CONC, Retail Risk Specialists, CCOR**LOCATION(S):** Edinburgh, Leeds, Halifax, Cardiff, Bristol, Birmingham, Chester **HOURS:** Full time **WORKING PATTERN:** Our work style is hybrid, which involves spending a minimum of two days per week, or 40% of our time at one of our Risk Hubs.**About this opportunity**Senior Manager, CONC plays a pivotal role in supporting one of the UK’s largest financial services transformations. We’re seeking a proactive, detail-oriented individual to join the Conduct, Compliance and Operational Risk (CCOR) team within the Risk Division, as we accelerate delivery across the Group’s transformation journey.You’ll bring expertise in compliance, customer impact and change delivery. Confident stakeholder engagement is key and your ability to influence and support decision-makers will help ensure the delivery of good customer outcomes, aligned with Consumer Duty and Group standards.**What you’ll be doing:*** Managing relationships with risk and control owners and act as their specialist Risk business partner, while using support teams to help deliver against aligned customer, business and strategic outcomes.* Advocating for customers through concise, commercially sensitive advice to business areas on policy interpretation and regulations, utilising deep compliance expertise to co-create fantastic compliant solutions for customers and the Group working closely with the business.* Oversighting and supporting the delivery of new products and initiatives to meet the needs of risk and control owners, control specialist teams, Audit and external regulators.* Ensuring Group projects and initiatives succeed through supportive, business focused challenge.* Makes authoritative technical and/or professional recommendations that have a significant short-term and long-term impact on the business.* Supporting risk and control owners to address control deficiencies, identify and implement remedial actions following operational risk events and breaches.* Supporting control owners and specialists to implement control measures that are designed to achieve the control objectives.**Why Lloyds Banking Group**We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.**What you’ll need:*** Expert in applying Consumer Duty, Regulatory Sourcebooks (including CONC) and translating regulatory requirements into language that is easy to understand.* Considered a subject matter expert with good understanding of the latest Compliance frameworks and technology, industry standards and established best practice to enable you to play a leadership role in a risk centre of excellence.* Expert drafting skills with deep expertise in preparing concise reports for senior level audiences, with clarity and precision.* Excellent stakeholder management skills and experience of bringing colleagues on the journey to inspire compliance and good customer outcomes* Ability to make good and timely decisions that keep the organisation moving forward and balance difficult trade-offs, provide independent challenge to risk decisions. Able to interpret new regulation and threats with forethinking to anticipate the impact of changes on the Group.* Data led approach with a growth mindset and commitment to everyday innovation.**About working for us**Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know**We also offer a wide-ranging benefits package, which includes:****•** A generous pension contribution of up to 15%• An annual performance-related bonus• Share schemes including free shares• Benefits you can adapt to your lifestyle, such as discounted shopping• 30 days’ holiday, with bank holidays on top• A range of wellbeing initiatives and generous parental leave policies**If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.****At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.****We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.****We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.**With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.