Global Head of SaaS Delivery & Customer Enablement

AnaVation LLC; Guildford; Hybrid; GBP 95,000; Full time

Job summary

A leading SaaS company in Guildford is seeking a Head of SaaS Customer Implementation. This pivotal role will define and execute a global customer delivery strategy, inspiring and leading teams to provide excellence in service. Ideal candidates should have over 10 years of experience, including 5 years in B2B SaaS. Responsibilities include managing strategic customer engagements and evolving the delivery roadmap. The role offers a competitive salary of £95,000 annually, alongside various benefits like health insurance and a contributory pension plan.

Benefits

25 Days Holiday

Competitive Salary

Up to 10% Bonus

4 x Salary Life Insurance

Vitality Health Insurance

HealthShield Cash Back Plan

Employee Assistance Programme

Bespoke Discounts and Communications Hub

Up to 5% Contributory Pension

Qualifications

• 10+ years leading Customer Delivery organizations, with 5+ years in B2B SaaS.
• Experience in telephony systems, enterprise software, or digital platforms.
• Ability to work effectively under pressure.

Responsibilities

• Define and execute a global customer delivery strategy.
• Lead and inspire customer enablement teams.
• Own the delivery roadmap leveraging data and feedback.
• Manage strategic customer engagements directly.

Skills

Leading Customer Delivery organizations

Technical fluency in telephony systems

Strategic mindset

Excellent leadership skills

Professional services experience

Customer communication skills

Problem-solving

Attention to detail

Job description

A leading SaaS company in Guildford is seeking a Head of SaaS Customer Implementation. This pivotal role will define and execute a global customer delivery strategy, inspiring and leading teams to provide excellence in service. Ideal candidates should have over 10 years of experience, including 5 years in B2B SaaS. Responsibilities include managing strategic customer engagements and evolving the delivery roadmap. The role offers a competitive salary of £95,000 annually, alongside various benefits like health insurance and a contributory pension plan.