Head of Technical Success - Own Delivery & Enablement

Pinpoint; Remote; GBP 80,000 - GBP 120,000; Full time

Job summary

A high-growth HR tech company is seeking a Head of Technical Success to lead the newly established function. This role involves overseeing technical delivery to enterprise customers and managing technical teams to ensure quality and efficiency. Essential qualifications include substantial experience in customer-facing technical roles and understanding of B2B SaaS products. You're expected to build strong customer relationships and improve operational excellence. A remote role with strong growth opportunities, focused on hands-on delivery and team management.

Benefits

Comprehensive healthcare

Unlimited holidays

Mental health support

Retirement contributions

Remote-first work environment

Equity participation

Fully paid parental leave

Learning budget

Qualifications

• Extensive experience in technical roles like Solutions Engineering or Technical Account Management.
• Experience in startup or scaling environments, capable of building structure from scratch.
• Direct accountability for delivery quality and customer escalations.

Responsibilities

• Oversee Technical Account Management function and build the team.
• Manage customer-facing technical teams and ensure quality configurations and integrations.
• Act as a technical counterpart to Sales and Customer Success.

Skills

Customer-facing technical experience

Experience in B2B SaaS

Understanding of APIs and integrations

Leadership in technical teams

Operational delivery skills

Job description

A high-growth HR tech company is seeking a Head of Technical Success to lead the newly established function. This role involves overseeing technical delivery to enterprise customers and managing technical teams to ensure quality and efficiency. Essential qualifications include substantial experience in customer-facing technical roles and understanding of B2B SaaS products. You're expected to build strong customer relationships and improve operational excellence. A remote role with strong growth opportunities, focused on hands-on delivery and team management.