Operations Lead

Avonlmc; Bristol; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A healthcare practice in Bristol is seeking an Operations Lead for a maternity leave cover role. The successful candidate will oversee all reception and administration services, ensuring high standards of patient care and customer service. Responsibilities include staff leadership, managing operations, and problem-solving in a busy environment. Ideal candidates will have experience in a customer-facing operational role, particularly within the NHS, and proficiency in Microsoft Office. This is a fixed-term contract for 12-14 months, with 30 hours per week required.

Qualifications

• Experience supervising in a customer-facing operational environment, ideally within the NHS.
• Demonstrable problem-solving and customer service skills.
• Experience managing varied enquiries and administrative tasks.

Responsibilities

• Manage and oversee reception and administration services.
• Ensure the delivery of high standards of patient care and customer service.
• Conduct rota planning, recruitment, training, coaching, and appraisals.

Skills

Staff leadership

Customer service

Problem solving

Microsoft Office

Job description

Operations Lead, Pilning Surgery – Maternity Leave cover

Overview

Job summary

30 hours per week - Monday to Friday

Duration:Start date 1/3/2026 / Fixed Term contract (Maternity Leave) 12-14 months

Deadline for applications -12/1/2026

The primary responsibility of this role is to manage and oversee all reception and administration services including day to day operations across the designated surgery site(s). You will work closely with the practice management and clinical teams to ensure the smooth and efficient running of the practice ensuring compliance and agreed operational standards are maintained.

Main duties of the job

The post-holder will ensure the highest standards of patient care and customer service are consistently delivered in line with agreed procedures and protocols. Service standards, complaint handling and patient liaison are important day to day elements of this role

• Staff leadership including rota planning, recruitment, training, coaching and appraisals.
• Experience of supervising within both a customer-facing operational environment and administration role ideally within the NHS.
• Demonstrable problem-solving and customer service skills, especially in dealing with unforeseen circumstances / patient feedback and complaints.
• Experience of working within a busy environment, prioritising varied enquiries and administrative tasks for self and team.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and general confidence with IT software.
• Awareness of policies and procedures regarding Data Security and Information Governance and ensuring adherence to these.

About us

Hanham Health is a large, forward-thinking GP practice in South Gloucestershire operating over four sites Hanham Surgery, Oldland Surgery, Almondsbury Surgery and Pilning Surgery.

We offer a high standard of service to our patients and embrace different ways of working and new initiatives.

We invest heavily in our team members and training opportunities are encouraged.

Interested candidates can send the application as mentioned in the post or e-mail contact person if any questions for the job role.