Reception Lead

Avonlmc; Kingswood; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A healthcare provider in Kingswood, England, is seeking a Lead Receptionist. The role involves overseeing reception services, training team members, and ensuring efficient operations. Ideal candidates should have supervisory experience, knowledge of reception processes, and the ability to work independently. This full-time position offers £15 per hour and 25 days of annual leave plus bank holidays. The practice emphasizes a supportive work environment and encourages professional development.

Benefits

25 days annual leave

Bank holidays

Training opportunities

Qualifications

• Previous experience in supervising a team is essential.
• Extensive knowledge of reception processes and signposting.
• Experience working in a busy practice is required.

Responsibilities

• Lead and supervise the reception services strategically and operationally.
• Support and train receptionists during their shifts.
• Ensure efficient handling of enquiries by the reception team.
• Suggest changes for improving team performance.
• Ensure reception area is consistently staffed.

Skills

Supervisory skills

Problem-solving

Team training

Self-sufficiency

Communication

Job description

This role is full time, 37.5 hours per week based at Hanham Health Surgery

We offer 25 days annual leave, plus bank holidays, are paying £15 per hour for the role of Lead Receptionist.

The Lead Receptionist role will lead and supervise the reception services from a strategic and operational perspective. The ideal candidate would possess previous experience in supervising a team, has extensive knowledge of reception and signposting and has worked in a busy practice.

Main duties of the job

• The position is suitable for someone who can work on their own initiative, problem solve effectively, be self-sufficient and manage their own workload effectively with minimal supervision
• Support, train and guide other receptionists during their working day. To ensure that all the reception team members are functioning at a consistently high levels and to proactively promote the team to use their own initiative to problem solve in the absence of the lead.
• Oversee that all reception duties are carried out efficiently and all enquiries are handled courteously and in a timely manner by all reception colleagues, acting as a resource as appropriate.
• Suggest ideas or changes that will continually enhance the performance of the reception team.
• Ensure that the reception area is always staffed to provide continual cover and access.
• Highlight to the Practice Manager where there are gaps in staffing of the reception team as quickly as possible to always ensure adequate staffing.
• Ensure that all requests are monitored to avoid duplication of work, so that only urgent online requests are forwarded to the triage team.
• Define, delegate and monitor all reception teamwork in response to changing practice needs.
• Undertake other ad-hoc work as and when required under the guidance of the Practice Manager.

About us

About Hanham Health

Hanham Health is a large, forward-thinking GP practice in South Gloucestershire operating over two sites (Hanham Surgery and Oldland Surgery) with other branches in Almondsbury and Pilning. We offer a high standard of service to our patients and embrace different ways of working and new initiatives.

We invest heavily in our team members and training opportunities are encouraged.

Interested candidates can send the application as mentioned in the post or e-mail contact person if any questions for the job role.