Care Navigator

Avonlmc; Bristol; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A local healthcare provider in Bristol is seeking a Care Navigator to join their friendly team. This role involves providing responsive and professional patient navigation services, handling face-to-face, telephone, and administrative tasks. Ideal candidates will have strong customer service skills and attention to detail, with training provided for those lacking primary care experience. Pay starts at £12.73 per hour, with generous annual leave and NHS Pension Scheme included.

Benefits

NHS Pension Scheme

5.6 weeks pro rata annual leave

Supportive work environment

Qualifications

• Experience working within a busy reception or customer-focused environment.
• Excellent interpersonal skills and high standard of language.
• Attention to detail and IT literacy.

Responsibilities

• Provide professional reception and patient navigation services.
• Assist patients in accessing appropriate services.
• Manage face-to-face, telephone, and administrative work.

Skills

Customer service

Interpersonal skills

IT literacy

Attention to detail

Ability to remain calm under pressure

Tools

Emis Web

Job description

Overview

An opportunity to join the fantastic Air Balloon Surgery team who have a reputation for being very friendly, welcoming and supportive to those directly working in the practice and those we work with across the health and social services community.

The role of Care Navigator is critical in the provision of services and ensuring that patients are able to access the most appropriate services for their needs, and will include a range of face to face, telephone and administrative work.

This vacancy has arisen following the resignation of a member of the team, who is leaving to pursue clinical training elsewhere.

In the role of Care Navigator you would be working within the fantastic and dedicated Care Navigator team to provide responsive and professional reception and patient navigation services to our 13,600 or so patients. The team currently comprises 12 care navigators who all work a range of part time working patterns. The surgery is currently open to the public from 08.00-18.30 Monday to Friday. Our Care Navigation (Reception) services are normally based in reception on the ground floor and in the Care Navigator room or triage room on the first floor, and all Care Navigators spend time working in all areas, covering a range of face to face, telephone and administrative tasks.

To be successful in this role, we would expect candidates to have experience of working within a busy reception, service or customer‑focused environment, have excellent interpersonal skills, able to demonstrate a high standard of language and IT literacy, attention to detail, and the ability to remain calm under pressure. While primary care experience and knowledge of Emis Web may be an advantage, it is not essential as full training would be provided.

Hours

The post will be for 17 hours per week, details of the working pattern to be discussed. Shift start and finish times to be confirmed but will be within the surgery opening times, and likely to be over 3 or 4 days per week. The earliest start time would be 08:00, and the latest finish time would be 18:30.

Pay and conditions

Pay on commencement will be £12.73 per hour, increasing to £12.98 on completion of probation, and will include NHS Pension Scheme, and 5.6 weeks pro rata paid annual leave per year, in addition to any bank holidays.

About us

• 4 Partners and 6 Associate (salaried) GPs
• Extensively skilled clinical team, including prescribing pharmacists and pharmacy technician, Urgent Care Nurses and nurse prescribers, and Frail Care Physiotherapist
• Extremely supportive and highly‑trained Care Navigator and administration team.
• GP Training practice
• Close to the Independent cafes of Church Rd, including the award‑winning Bristol Loaf.

Applications can be made by submitting your completed application form to Helen Hynam by email at [e-mail]

Closing date

Applications to be received by 09:00 on Monday 2nd February 2026. However, we may close this post earlier should we have identified suitable applicants before the closing date.

Interviews

We plan to hold interviews on Wednesday 4 th February 2026, details to be agreed with short‑listed candidates.

Interested candidates can send the application as mentioned in the post or e‑mail contact person if any questions for the job role.