Senior Account Manager (Software)

Shortlister Solutions Limited; York and North Yorkshire; On-site; GBP 35,000 - GBP 55,000; Full time

Job summary

A leading tech firm in York is seeking a Senior Account Manager to manage a diverse portfolio of 50–100 clients in a fast-paced SaaS environment. This role involves building long-term relationships with customers, driving account growth, and ensuring client retention. Ideal candidates have prior SaaS account management experience and enjoy navigating complexity to maximize client value. Autonomy, strategic thinking, and relationship management skills are crucial as you work closely with cross-functional teams and senior leadership.

Benefits

Flexible, UK-based working

Direct access to senior leadership

Qualifications

• Prior SaaS account management experience managing and growing customer relationships.
• Demonstrated track record of retaining and expanding accounts.
• Comfortable managing a sizeable portfolio without losing attention to detail.

Responsibilities

• Own and manage a portfolio of customers at different stages of maturity.
• Build trusted, long-term relationships with key stakeholders across each account.
• Identify opportunities to expand usage and commercial value.

Skills

SaaS account management experience

Building relationships

Commercial conversations

Curiosity

Attention to detail

Job description

LocationYork, United Kingdom# Senior Account Manager (Software) at ShortlisterLocationYork, United KingdomSalary£35000 - £55000 /yearJob TypeFull-timeDate PostedJanuary 16th, 2026Apply Now#### **Join Our Team as an Account Manager at Shortlister **Hi we’re **Shortlister**, the platform for video interviews, assessments, and ID verification.We help universities and employers run fair, rigorous selection processes while reducing time, cost, and risk. Trusted across the UK and beyond, our technology supports high-stakes admissions and recruitment decisions, where relationships, outcomes, and trust really matter.We’re looking for an experienced **Account Manager** to take ownership of a diverse portfolio of customers, nurture long-term partnerships, and drive account growth as our clients mature and scale their use of Shortlister. **Senior Account Manager role** **Portfolio of 50–100 clients** at varying stages of maturity Reports into the Commercial Director, with close collaboration across Product and Customer teamsThis is a role for someone who enjoys autonomy, complexity, and building meaningful client relationships in a fast-moving SaaS environment.#### **What you’ll be doing**You’ll be responsible for the success, retention, and growth of a portfolio of **50–100 customers**, spanning universities, employers, and partner organisations.Your focus is on understanding how each client uses Shortlister today, where they’re heading next, and how we can help them get more value from the platform over time.Your day-to-day will include:* Owning and managing a portfolio of customers at different stages of maturity* Building trusted, long-term relationships with key stakeholders across each account* Proactively identifying opportunities to expand usage, adoption, and commercial value* Running regular check-ins, reviews, and strategic conversations with clients* Acting as the voice of the customer internally, feeding insight into product and commercial teams* Supporting renewals and expansions with clear, value-led conversations* Navigating ambiguity as customers evolve, priorities change, and new use cases emerge* Keeping account plans, notes, and activity well-managed and up to dateThis is not a reactive support role. You’ll be expected to **anticipate needs, ask smart questions, and lead the relationship forward**.#### **About you**You’re comfortable operating in the unknown. You’re curious, proactive, and never satisfied with surface-level answers.You’ll thrive in this role if you:* Have **prior SaaS account management experience**, managing and growing customer relationships* Can demonstrate a track record of **retaining and expanding accounts**, not just servicing them* Are confident managing a sizeable portfolio without losing attention to detail* Enjoy building relationships with a wide range of stakeholders, from operational users to senior decision-makers* Are relentlessly curious about how customers work and how products create value* Are comfortable having commercial conversations and articulating ROI clearly* Stay calm and effective when priorities shift or information is incomplete* Communicate clearly and confidently, in writing, on calls, and on video* Take ownership and follow through without needing close supervisionExperience in **EdTech, HR tech, recruitment tech, or selling into universities** is a bonus, but not essential.We’re a small, ambitious team with a big mission: to make selection smarter, fairer, and more resilient.You’ll get: Real ownership of meaningful customer relationships Direct access to senior leadership and influence over how we work with clients Exposure to product strategy through close customer feedback loops Flexible, UK-based working with autonomy and trust The chance to grow as the business and customer base scales