Associate Account Manager (Software / SAAS)

Blue Zinc; Belfast; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading tech company is searching for a Software Account Associate in Belfast. You will be the key liaison to clients, ensuring they maximize the value from software solutions. The role involves managing contracts and fostering strong relationships while identifying growth opportunities. We're looking for candidates with experience in account management or similar fields, strong communication skills, and a passion for technology. Enjoy a competitive salary with hybrid work options, numerous health initiatives, and a clear progression path.

Benefits

Competitive base salary + commission

Hybrid/flexible work options

25 days holiday plus birthday holiday

Volunteer leave

Health and wellbeing initiatives

Enhanced maternity and paternity

Free mortgage advice

Life assurance and income protection

Cycle to Work perks and discounts

Qualifications

• Experience in account management, customer success, or sales within software/SaaS.
• Excellent communication and relationship-building skills.
• Proactive problem-solving mindset with an interest in customer needs.
• Confidence in presenting and negotiating solutions.
• Familiarity with CRM tools and managing a sales pipeline.

Responsibilities

• Build strong, long-term relationships with key clients.
• Recommend tailored software solutions to drive results.
• Identify upsell and cross-sell opportunities.
• Collaborate with Sales, Product, and Support teams.
• Manage contract renewals and strategic account plans.

Skills

Account management experience

Excellent communication skills

Proactive problem-solving

CRM tools familiarity

Technical curiosity

Education

Experience in software/SaaS

Internship or placement experience

Job description

Job Title: Software Account Associate

Location: Belfast (Hybrid / Flexible Work Options)

About The Role

Are you passionate about technology and love building lasting with people? As a Software Account Manager, you’ll be at the heart of our customer success story, helping clients get the most from our software, spotting opportunities to grow their business (and ours), and ensuring every interaction adds value. You’ll become a trusted advisor to our customers, guiding them through everything from onboarding and product demos to renewals. If you’re looking for a role where you can blend commercial awareness, tech curiosity, and relationship‑building, this is it.

What You’ll Be Doing

• Build strong, long‑term relationships with key clients, becoming their main point of contact and trusted partner
• Understand client goals and challenges, recommending tailored software solutions that drive real results
• Identify upsell and cross‑sell opportunities to expand our footprint within existing accounts
• Collaborate closely with Sales, Product, and Support teams to ensure a seamless and positive customer experience
• Deliver engaging demos, webinars, and product walkthroughs that help clients see the value in our solutions
• Proactively monitor account health and step in early to resolve potential issues
• Manage contract renewals, negotiations, and strategic account plans
• Share client feedback and insights with the product team to help shape future releases
• Keep an eye on market trends and competitor offerings to stay ahead of the curve

What You’ll Bring

• Experience in account management, customer success, or sales within software/SaaS (graduates with internship or placement experience welcome!)
• Excellent communication and relationship‑building skills, you love talking to people and helping them succeed
• A proactive, problem‑solving mindset with a genuine interest in understanding customer needs
• Confidence in presenting, negotiating, and demonstrating software solutions
• Familiarity with CRM tools and managing a sales pipeline
• Strong organisational skills and the ability to balance multiple priorities
• Technical curiosity, you don’t need to code, but you should enjoy learning how software works and explaining it clearly

Why You’ll Love It Here

• Competitive base salary + performance‑based commission
• Hybrid/flexible work options
• A supportive, collaborative culture that celebrates initiative and growth
• Clear progression path into senior account management, business development, or customer success leadership
• Hands‑on exposure to the full customer lifecycle in a fast‑growing SaaS company
• 25 days holiday (plus bank holidays) and a 'birthday' holiday
• Volunteer leave to help support local communities
• Numerous Health and Wellbeing initiatives from cash plans to mental health support
• Family is important to us, so we offer enhanced maternity and paternity
• Free Mortgage advice
• Life Assurance and income protection
• Perks and discounts including Cycle to Work