Technical Support Engineer

Nextech Group; Ipswich; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A professional MSP company in Ipswich is seeking a Technical Support Engineer to provide high-quality remote support. The ideal candidate will have strong experience with Microsoft 365 and Windows operating systems. This role offers a competitive salary and benefits, including funded industry certifications and career progression opportunities. Applicants should be proactive and customer-focused, ready to take ownership of support tickets and ensure excellent service.

Benefits

Competitive company pension

Private health and dental insurance

25 days holiday plus public holidays

Car allowance and mobile phone allowance

Cycle-to-work scheme

Regular company events

Free on-site parking

Discounted or free food

Qualifications

• Strong knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel).
• Experience installing and configuring Windows operating systems and software.
• Working knowledge of diagnostic tools such as Event Viewer and Command Prompt.
• Excellent communication skills with a proactive, customer-focused approach.
• Ability to take ownership of issues and manage workloads effectively.

Responsibilities

• Provide efficient, high-quality remote technical support to end users.
• Manage and maintain Microsoft 365 tenants.
• Install and configure Windows 11 devices and mobile devices.
• Diagnose and resolve issues including mail flow and security.
• Accurately document faults, fixes, and technical procedures.
• Ensure cyber security best practices are consistently followed.
• Take full ownership of support tickets through to resolution.

Skills

Strong knowledge of Microsoft 365 and Office applications

Experience installing and configuring Windows operating systems

Working knowledge of diagnostic tools

Excellent communication skills

Ability to take ownership of issues

Job description

Working Hours: Monday to Friday, 09:00 - 17:30

Job Type: Full-time, permanent

Salary: £28,000-£35,000 DOE

The Role

Our client is seeking a proactive, technically capable Technical Support Engineer to join their office-based support team. This role will involve delivering high-quality remote support using PSA and RMM tools, responding to inbound telephone queries, and supporting clients across a wide range of sectors including care and legal services.

This is an excellent opportunity for someone looking to build a long-term career within a professional MSP environment that values development, ownership, and customer service.

Key Responsibilities

• Provide efficient, high-quality remote technical support to end users
• Manage and maintain Microsoft 365 tenants, including Exchange, SharePoint, Azure AD, and Endpoint Manager
• Install and configure Windows 11 devices and mobile devices
• Diagnose and resolve issues including mail flow, security, and client configuration
• Accurately document faults, fixes, and technical procedures
• Ensure cyber security best practices are consistently followed
• Take full ownership of support tickets through to resolution

Essential Skills & Experience

• Strong knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel)
• Experience installing and configuring Windows operating systems and software
• Working knowledge of diagnostic tools such as Event Viewer and Command Prompt
• Excellent communication skills with a proactive, customer-focused approach
• Ability to take ownership of issues and manage workloads effectively

Desirable Skills

• Networking fundamentals (DNS, DHCP, subnetting, topologies)
• Experience with Windows Server environments (Active Directory, Group Policy, DNS, DHCP)
• Exposure to backup solutions, IP telephony, and managed Wi-Fi solutions
• Training, Progression & Development

Our client is fully committed to your professional growth. You will benefit from:

Funded industry certifications (Microsoft, Networking, Cyber Security)

Clear, structured career progression into senior engineering or specialist technical roles

Benefits Package

• Competitive company pension
• Private health and dental insurance
• 25 days holiday plus public holidays
• Car allowance and mobile phone allowance
• Cycle-to-work scheme
• Regular company events
• Free on-site parking
• Discounted or free food