Patient Advisor: Elevate Care & Patient Experience

Optical Express Group; Ipswich; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A healthcare provider in Ipswich is seeking a Patient Advisor to engage and support patients from their first interaction through their treatment journey. The role involves building strong relationships, assisting in consultations, and maintaining patient records. Ideal candidates possess a passion for customer service, strong organizational skills, and experience working with sales targets. The position offers a range of benefits, including modern work environments, generous leave, and professional development opportunities.

Benefits

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Ongoing training and development

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills and clarity in communication.
• Previous experience with sales targets and personal KPIs.

Responsibilities

• Build relationships with patients and ensure communication.
• Assist in patient consultations and health check scanning.
• Maintain accurate patient records.

Skills

World-class customer service

Strong organisational skills

Clear communication

Sales targets experience

Job description

A healthcare provider in Ipswich is seeking a Patient Advisor to engage and support patients from their first interaction through their treatment journey. The role involves building strong relationships, assisting in consultations, and maintaining patient records. Ideal candidates possess a passion for customer service, strong organizational skills, and experience working with sales targets. The position offers a range of benefits, including modern work environments, generous leave, and professional development opportunities.