Digital Customer Success Manager: Engagement & Community

AnaVation LLC; United Kingdom; Hybrid; GBP 50,000 - GBP 63,000; Full time

Job summary

A global software leader in the UK is seeking a Digital Customer Success Manager to enhance customer experiences through data-driven insights and engagement strategies. This role involves optimizing customer journeys, managing digital communications, and fostering community engagement. Ideal candidates should have experience in digital customer success and strong communication skills. Join a hybrid team that values innovation and continuous learning while making a difference together.

Benefits

Generous time off policies

Competitive compensation

Volunteer opportunities

Employee committees & resource groups

Healthcare and retirement benefits

Qualifications

• Proven experience in digital customer success, marketing, or a related field.
• Strong written communication skills for diverse customer personas.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Develop and optimize digital engagement touchpoints for the customer journey.
• Monitor customer behavior and personalize interactions.
• Collaborate on content strategies that inform and engage customers.

Skills

Digital customer success

Strong written communication

Multi-tasking

Learning new technologies

Experience with Gainsight

Job description

A global software leader in the UK is seeking a Digital Customer Success Manager to enhance customer experiences through data-driven insights and engagement strategies. This role involves optimizing customer journeys, managing digital communications, and fostering community engagement. Ideal candidates should have experience in digital customer success and strong communication skills. Join a hybrid team that values innovation and continuous learning while making a difference together.