Customer Payments Manager

Bupa; Salford; Hybrid; GBP 48,000; Full time

Job summary

A leading health insurer is seeking a Customer Payments Manager in Salford. You will lead operations for private medical insurance claims, ensuring efficient service delivery. The role requires strong experience in managing large teams and complex operations, with a focus on continuous improvement. The position offers a competitive salary of £47,200 plus bonuses, along with a range of benefits including health insurance, pension plans, and flexible working options.

Benefits

25 days holiday, increasing with service

Bupa health insurance

Enhanced pension plan

Onsite gyms or local discounts

Various online discounts

Qualifications

• Experience in managing large teams in regulated environments.
• Strong analytical and critical thinking abilities.
• Proven track record in managing budgets and delivering projects on time.

Responsibilities

• Lead teams in claims adjudication and support functions.
• Drive improvements in customer experience.
• Manage complex operations and deliver change.

Skills

Operations management

Problem solving

Analytical skills

Project management

Tools

Operational management software

Job description

* Before submitting your application, you should read our to understand how Bupa will use, store and share your information.* For Australia or New Zealand candidates - Before submitting your application, you should read our to understand how Bupa will use, store and share your information.Customer Payments Manager page is loaded## Customer Payments Managerlocations: Salford Quaystime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 20, 2026 (13 days left to apply)job requisition id: R1213571Job Description:**Customer Payments Manager****Salford Quays (M50 3SP)****Permanent, Full Time (37.5 hours)****Monday – Friday****Salary: £47,200 + 10% management bonus scheme****Hybrid working****We make health happen.**We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.**You’ll help us make health happen by:**As the Customer Payments Manager, working within the wider Customer Support team you will be responsible for Claiming Operations at Bupa. You will lead several teams within the UK and Overseas and will endeavour to deliver world class service for our customers in ensuring we pay private medical insurance claims quickly, accurately and consistently.* Leading teams in the UK and overseas, completing claims adjudication and other supporting functions.* Driving a culture of continuous improvement including a focus of customer experience.* Managing complex operations, with the use of MI to drive world class outcomes for our customers and providers.* Delivering and managing change, including project management.* Working with other areas of the business completing root cause analysis and identifying opportunities to create customer experience enhancements or service efficiencies.* Managing risks and incidents that relate to claims adjudication* Supporting in the development and ongoing management of Healthcare delivery initiatives ensuring that the message is understood and that coaching plans support areas of focus.**Key Skills / Qualifications needed for this role:*** Experience in specialist operations management and managing large teams, preferably within the financial sector or other similar regulated environments.* Problem solving skills, including strong analytical and critical thinking abilities to tackle complex operational challenges.* A proven track record of successfully managing budgets* Experience in overseeing and delivering complex projects or change, ensuring they meet deadlines and quality standards.* Familiarity with relevant operational tools and software, specifically with the ability to review, monitor and manage MI outputs and ensure that operational targets are being met.Before you apply for a vacancy, please ensure your CV is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.**Advert will close once sufficient application numbers are received and this may be before any published closing date.****Benefits**Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:• 25 days holiday, increasing through length of service, with option to buy or sell • Bupa health insurance as a benefit in kind • An enhanced pension plan and life insurance • Onsite gyms or local discounts where no onsite gym available • Various other benefits and online discountsWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.If you require information regarding this role in an alternative format, please email: [e-mail] Type:Full timeJob Area:Call CentreLocations:Bupa Place