Customer Service Consultant

Bupa; Brighton; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading health insurance provider in Brighton is looking for a Customer Service Consultant to ensure exceptional service for UK and international customers. In this full-time position, you will respond to and resolve queries across multiple channels while maintaining customer satisfaction. This role offers a hybrid working option after training, numerous benefits including health insurance, and a commitment to diversity and inclusion.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Onsite gyms or local discounts

Various other benefits

Qualifications

• Customer-focused with strong communication skills.
• Proven track record in productive roles.
• Ability to handle complex customer queries.

Responsibilities

• Ensure exceptional customer experience across all channels.
• Resolve customer queries with complete satisfaction.
• Maintain and accurately update customer database.

Skills

Background in global health insurance or transferable skills

Experience in contact centre setting

Achieving/Exceeding productivity targets

Excellent interpersonal skills

Job description

* Before submitting your application, you should read our to understand how Bupa will use, store and share your information.* For Australia or New Zealand candidates - Before submitting your application, you should read our to understand how Bupa will use, store and share your information.Customer Service Consultant page is loaded## Customer Service Consultantlocations: Brightontime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 20, 2026 (13 days left to apply)job requisition id: R1213563Job Description:**Customer Service Consultant****Victory House, Brighton, BN1 4FY****Permanent, Full Time (35 hours per week)****Monday – Friday Shifts between 8.00am – 5.00pm (8-4 / 8.30-4.30 / 9-5)****Salary: £25,000 plus £500 payment on completion of probationary period****Start Date – 13th April****This role is office based with hybrid working options available after training. Training will be for eight weeks and attendance at the office will be required every day. After training, you will benefit from hybrid working with one day per week in the office.****We make health happen.**Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad. Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.**You’ll help us make health happen by:**Ensuring an exceptional customer experience for our UK and international customers by swiftly and accurately responding to and resolving all customer requests and queries. Customer contact will be across all communication channels (phone/email) predominantly phone.This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer’s complete satisfaction without the need to refer the customer on. This will include resolving complex and challenging situations from all customer groups – individual and corporate* Supporting customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience whether it’s the first call of the day or the last* Pre-authorise or decline treatment in line with Bupa policy coverage. Signpost platinum providers and book appointments for members using our care pathways framework, responding with empathy at all times* Accurately maintain our customer database, ensuring all conversations and outcomes are recorded* Maintain high professional standards at all times and abide by all regulatory requirements**Key Skills / Qualifications needed for this role:*** Background in the global health insurance market, or relevant transferable skills and knowledge from other industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.* Previous experience of working within a contact centre setting would be beneficial* A track record of achieving and exceeding productivity and quality targets* Highly customer focussed* Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.Before you apply for a vacancy, please ensure your CV is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.**Please note this role is not eligible for sponsorship under current Home Office rules.****Advert will close once sufficient application numbers are received and this may be before any published closing date.****Benefits**Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:• 25 days holiday, increasing through length of service, with option to buy or sell • Bupa health insurance as a benefit in kind • An enhanced pension plan and life insurance • Onsite gyms or local discounts where no onsite gym available • Various other benefits and online discountsWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.If you require information regarding this role in an alternative format, please email: [e-mail] Type:Full timeJob Area:Call CentreLocations:Victory House, Brighton