Primary Care Manager

Bupa; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading health insurance provider in Greater London is seeking a Primary Care Manager to oversee clinic operations and ensure excellence in customer service. You will manage teams, drive growth, and ensure compliance with regulations. The ideal candidate should have operational leadership experience in healthcare, strong commercial insight, and excellent communication skills. This role offers competitive salary and benefits including flexible working and healthcare support.

Benefits

25 days holiday

Enhanced pension

Bupa health insurance

Access to Digital GP platform

Emotional wellbeing support

Financial wellbeing channels

Qualifications

• Proven experience in operational leadership and people management within a regulated healthcare or wellbeing environment.
• Strong commercial judgement and ability to drive business performance.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead and manage all Health Centre operations, ensuring optimal performance and regulatory compliance.
• Drive commercial growth and operational efficiency.
• Collaborate with corporate clients and internal stakeholders to promote seamless service delivery.

Skills

Operational leadership

People management in healthcare

Commercial judgement

Interpersonal skills

Data analysis

CQC standards knowledge

Project management

Tools

Microsoft Office

Data analysis tools

Job description

* Before submitting your application, you should read our to understand how Bupa will use, store and share your information.* For Australia or New Zealand candidates - Before submitting your application, you should read our to understand how Bupa will use, store and share your information.Primary Care Manager page is loaded## Primary Care Managerlocations: East Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 18, 2026 (12 days left to apply)job requisition id: R1213590Job Description:**Primary Care Manager****Based Onsite – East London,** **E14 5NY****Full time (40 hours)****Permanent****Competitive Salary****We make health happen**As a Primary Care Managerat Bupa Health Clinics, you’ll lead the operational and clinical performance at the Clinic, ensuring excellence in customer service, regulatory compliance, and team development. You’ll be responsible for driving growth, improving efficiency, and fostering a culture of continuous improvement across all service lines.This is a fantastic opportunity to join a purpose-driven organisation where your leadership, commercial insight, and strategic thinking will directly impact patient care and business success.**How you’ll help us make health happen*** Lead and manage all Health Centre operations, ensuring optimal performance, regulatory compliance (including CQC), and exceptional customer satisfaction across adult and paediatric services.* Drive commercial growth and operational efficiency, overseeing client contracts, resource scheduling, and local marketing initiatives to maximise business opportunities and profitability.* Collaborate with corporate clients, consultants, and internal stakeholders to promote Connected Care and seamless service delivery across locations.* Analyse customer feedback, complaints, and performance data to identify root causes and implement effective solutions.* Ensure robust governance and risk management frameworks are in place, maintaining compliance with clinical, legal, and statutory obligations including infection control, safeguarding, and data protection.* Lead and develop high-performing teams, embedding a culture of accountability, motivation, and continuous learning. Use employee feedback to drive engagement and performance.* Support cross-functional collaboration and service integration with Secondary Care teams, aligning operations with strategic goals and customer needs.**Key Skills / Qualifications*** Proven experience in operational leadership and people management within a regulated healthcare or wellbeing environment.* Strong commercial judgement and ability to drive business performance.* Excellent interpersonal and communication skills, with a track record of motivating teams and managing stakeholder relationships.* Proficient in Microsoft Office and data analysis tools.* Knowledge of CQC standards and clinical governance frameworks.* Experience in project management, risk management, and service development.**Benefits**Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:* Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell* Enhanced pension and life insurance* Bupa health insurance as a benefit in kind* Option to join dental insurance scheme at a discounted rate* Access to our Digital GP platform on you mobile* Emotional wellbeing support* Access to family mental health line* Financial wellbeing channelsWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Time Type:Full timeJob Area:Clinical ServicesLocations:Canary Wharf