Aftersales Customer Care Specialist

TECHNOGYM S.p.A.; Bracknell; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading fitness company in Bracknell is seeking an Aftersales Customer Care Specialist to enhance user satisfaction. The role involves managing customer queries through various communication channels and ensuring timely resolutions. Ideal candidates will have experience in customer service and be equipped with strong communication skills. This position offers a supportive work environment with numerous employee benefits, including annual leave, medical insurance, and wellness programs.

Benefits

25 days annual leave

Private Medical Insurance

Corporate Wellness Programme

Free premium Italian coffee

Employee Assistance Programme

Retailer discounts portal

Qualifications

• 1-3 years’ experience in a call center or customer service role.
• Strong phone and verbal communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Act as the first line of response for customer queries.
• Provide effective solutions to customer issues.
• Manage key customer relationships and provide updates.

Skills

Customer service skills

Communication skills

CRM management knowledge

Active listening

Tools

SAP

Salesforce

ServiceMax

Job description

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

If you thrive working in the Customer Care field and you are obsessed with user satisfaction, this is the position for you! One of Technogym’s goals is to satisfy 100% of our customers and end-users. Our Services teams are always aiming to improve their service quality, to provide the best fitness experience to all users.

We are looking for a hands‑on and result driven Aftersales Customer Care Specialist, who will play a crucial role in customer satisfaction. You shall have a positive and proactive mindset, as your role will be key in recording, administering and managing incoming customer issues, striving for customer satisfaction and a high‑class level of service in this stage of the premium customer journey.

Your Impact

• Act as the first‑line response via the phone, email and online portal for all customer queries or reports, troubleshoot to be able to identify correct way forward.
• Provide effective solutions to known problems or pass to field technical team to visit
• Identify/order the needed spare parts in case of easy‑to‑solve issues or providing accurate quotes to customers when needed
• Guarantee customer satisfaction through professional technical assistance standards in terms of politeness, quality and speed
• Process orders of spare parts specifically requested by customers
• Guarantee accurate data collection to ensure communication is managed correctly
• Manage the collection of feedback data related to products
• Ensure timely resolution of issues in line with Customer SLA’s
• Manage key customer relationships attending regular calls and providing weekly reports to provide proactive updates to ensure complete satisfaction
• Chase all parties and suppliers to ensure all are working to the highest standard of SLA

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down‑to‑earth and ethical. You have a high level of attention to detail and accuracy, with strong time and workload management skills.

What you should bring:

• 1-3 years’ experience in a call center or retail environment or in a customer service support role
• Strong phone and verbal communication skills along with active listening skills
• Knowledge of customer service practices and principles
• Knowledge of CRM management - SAP/Salesforce/ServiceMax would be plus
• Ability to multi‑task, set priorities and manage time effectively

What’s on offer

• High‑end and up-to-date tools to do the job well
• On‑site premium showroom (also the staff gym!)
• 25 days annual leave (increasing further with long service) plus UK Bank Holidays
• Free parking
• Free premium Italian coffee
• Pension and Life Assurance scheme
• Private Medical Insurance
• Corporate Wellness Programme and wellness benefits
• Retailer discounts portal and partner benefits
• Employee Assistance Programme
• Promoting from within is our first priority

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!