Yacht Warranty & Service Lead

Oyster Yachts; Southampton; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading yacht manufacturer is seeking a Warranty Manager in Southampton to be the first point of contact for warranty service on new yachts. The role involves coordinating resources, processing warranty claims, and providing exceptional customer service. Ideal candidates should have extensive knowledge of yacht systems, sailing experience, and strong analytical skills. The position offers a dynamic work environment with opportunities to improve processes and customer satisfaction.

Qualifications

• Extensive knowledge of yacht systems including Mechanical, Electrical, Rigging, and Joinery.
• Sailing experience.
• Experience in yacht manufacturing and systems.

Responsibilities

• Be the first point of contact for calls for warranty service on new yachts.
• Help coordinate labour, materials, and other resources to resolve issues.
• Process warranty claims and identify opportunities to recharge costs.
• Feedback and liaise with Quality and Supply Chain on supplier performance.
• Utilise problem-solving tools to implement solutions to ongoing problems.
• Monitor cost of warranty and produce reports.

Skills

Excellent IT skills such as MS Word, Excel

Excellent verbal and written communication skills

Excellent analytical and problem-solving skills

Ability to build good relationships with customers

Job description

A leading yacht manufacturer is seeking a Warranty Manager in Southampton to be the first point of contact for warranty service on new yachts. The role involves coordinating resources, processing warranty claims, and providing exceptional customer service. Ideal candidates should have extensive knowledge of yacht systems, sailing experience, and strong analytical skills. The position offers a dynamic work environment with opportunities to improve processes and customer satisfaction.