Spa Duty Manager - Maternity Cover: Lead Guest Experience

Exclusivepeople; Horsham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A hotel group in Horsham is seeking a Spa Duty Manager for a fixed-term maternity cover. The role involves ensuring operational efficiency and high customer service standards within the Spa. Responsibilities include training staff, developing processes for Spa operations, and upselling services. The position offers competitive pay and an attractive range of benefits. This is a full-time role requiring dedication to customer satisfaction and effective management of Spa activities.

Benefits

Competitive salary

Amazing benefits

Responsibilities

• Ensure the Spa meets housekeeping standards and runs efficiently.
• Maintain high customer service standards and resolve issues.
• Act as the face of the Spa, ensuring guest availability.
• Develop processes for smooth Spa operations and safety.
• Upsell retail and treatments to maximize revenue.
• Oversee employee training and address HR issues timely.

Job description

A hotel group in Horsham is seeking a Spa Duty Manager for a fixed-term maternity cover. The role involves ensuring operational efficiency and high customer service standards within the Spa. Responsibilities include training staff, developing processes for Spa operations, and upselling services. The position offers competitive pay and an attractive range of benefits. This is a full-time role requiring dedication to customer satisfaction and effective management of Spa activities.