Receptionist Supervisor

Big Mamma Group; Birmingham; On-site; Full time

Job summary

A renowned restaurant group in Birmingham seeks a Reception Supervisor to lead front-of-house teams. You will ensure guests receive a warm, professional welcome and support events management. Ideal candidates have leadership experience, strong customer service skills, and a passion for Italian cuisine. This full-time role offers competitive pay, daily meals, and comprehensive benefits, including discounts and training opportunities.

Benefits

Daily staff meals

15% discount across all restaurants

£500 employee referral bonus

Access to pay between paydays

Mental health & wellbeing support

Continuous training and career progression

Mobility across venues

Qualifications

• Previous experience as a head host/hostess or reception supervisor is required.
• Flexible availability for evenings and weekends.
• Must have a passion for Italian food and a positive attitude.

Responsibilities

• Lead the host team and maintain high standards.
• Manage bookings and resolve customer issues effectively.
• Train new hosts and support scheduling for floor managers.

Skills

Excellent customer service

Leadership skills

Communication skills

Knowledge of floor operations

Experience with SevenRooms

Tools

SevenRooms

Job description

Overview

Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide.

Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet.

We’re now looking for a Reception Supervisor to lead our front-of-house teams at La Bellezza Restaurant in Birmingham!

The role

As a Reception Supervisor at Big Mamma, you’ll be the perfect example of our brand, ensuring every guest receives a warm, professional welcome and a seamless experience.

Responsibilities

• Lead the host team, maintaining high standards and maximising bookings
• Resolve or escalate issues and complaints when needed
• Manage bookings and enquiries using SevenRooms
• Onboard and train new hosts, supporting floor managers with rota scheduling
• Solve problems proactively when bookings or service don’t go as planned
• Create memorable moments for guests with a warm, friendly and professional attitude
• Support the Events Team in managing enquiries for private hire and events
• Assist with the coordination and on-the-day organisation of events and private hire

About you

• Big smile and passion for Italian food
• High energy, proactive attitude and team spirit
• Excellent customer service, leadership and communication skills
• Comprehensive knowledge of floor operations
• Previous experience as a head host/hostess or reception supervisor
• Previous experience with SevenRooms
• Flexible availability, including evenings and weekends

What Big Mamma offers

• Permanent, full-time position
• £17,71 per hour + Tronc Point
• 5-day working week with 2 days off
• Daily staff meals
• 15% discount across all Big Mamma restaurants (UK and Ireland)
• £500 employee referral bonus
• Wagestream – access your pay between paydays
• Mental health & wellbeing support (Open Up)
• Continuous training and career progression
• Mobility across UK and European venues

Equal opportunity

Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.