Receptionist Supervisor

Big Mamma Group; Greater London; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A renowned restaurant group in Central London is searching for a Reception Supervisor to lead front-of-house teams and ensure its high-energy hospitality. The candidate should have excellent customer service, leadership skills, and previous experience with SevenRooms. This full-time position offers £18.21 per hour along with a 5-day working week, daily meals, and a 15% discount across all restaurants. Join this dynamic environment that values passion for Italian food and teamwork.

Benefits

Daily staff meals

15% discount across all restaurants

Employee referral bonus

Wagestream access to pay

Mental health support

Continuous training and career progression

Qualifications

• Previous experience as a head host/hostess or reception supervisor is required.
• Comprehensive knowledge of floor operations is essential.
• Flexible availability, including evenings and weekends, is necessary.

Responsibilities

• Lead the host team, maintaining high standards and maximizing bookings.
• Resolve or escalate issues and complaints when necessary.
• Manage bookings and inquiries using SevenRooms.
• Onboard and train new hosts, supporting floor managers with rota scheduling.
• Support the Events Team in managing inquiries for private hire and events.

Skills

Customer service skills

Team leadership

Communication skills

Proactive attitude

Tools

SevenRooms

Job description

Overview

Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide.

Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet.

The role

We’re now looking for a Reception Supervisor to lead our front-of-house teams across our Central London restaurants.

As a Reception Supervisor at Big Mamma, you’ll be the perfect example of our brand, ensuring every guest receives a warm, professional welcome and a seamless experience.

You will:

• Lead the host team, maintaining high standards and maximising bookings
• Resolve or escalate issues and complaints when needed
• Manage bookings and enquiries using SevenRooms
• Onboard and train new hosts, supporting floor managers with rota scheduling
• Solve problems proactively when bookings or service don’t go as planned
• Create memorable moments for guests with a warm, friendly and professional attitude
• Support the Events Team in managing enquiries for private hire and events
• Assist with the coordination and on-the-day organisation of events and private hire

About you

• Big smile and passion for Italian food
• High energy, proactive attitude and team spirit
• Excellent customer service, leadership and communication skills
• Comprehensive knowledge of floor operations
• Previous experience as a head host/hostess or reception supervisor
• Previous experience with SevenRooms
• Flexible availability, including evenings and weekends

What Big Mamma offers

• Permanent, full-time position
• £18.21 per hour + Tronc Point
• 5-day working week with 2 days off
• Daily staff meals
• 15% discount across all Big Mamma restaurants (UK and Ireland)
• £500 employee referral bonus
• Wagestream – access your pay between paydays
• Mental health & wellbeing support (Open Up)
• Continuous training and career progression
• Mobility across UK and European venues

Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.