Front-of-House Reception Supervisor — Lead Hosts & SevenRooms

Big Mamma Group; Birmingham; On-site; Full time

Job summary

A renowned restaurant group in Birmingham seeks a Reception Supervisor to lead front-of-house teams. You will ensure guests receive a warm, professional welcome and support events management. Ideal candidates have leadership experience, strong customer service skills, and a passion for Italian cuisine. This full-time role offers competitive pay, daily meals, and comprehensive benefits, including discounts and training opportunities.

Benefits

Daily staff meals

15% discount across all restaurants

£500 employee referral bonus

Access to pay between paydays

Mental health & wellbeing support

Continuous training and career progression

Mobility across venues

Qualifications

• Previous experience as a head host/hostess or reception supervisor is required.
• Flexible availability for evenings and weekends.
• Must have a passion for Italian food and a positive attitude.

Responsibilities

• Lead the host team and maintain high standards.
• Manage bookings and resolve customer issues effectively.
• Train new hosts and support scheduling for floor managers.

Skills

Excellent customer service

Leadership skills

Communication skills

Knowledge of floor operations

Experience with SevenRooms

Tools

SevenRooms

Job description

A renowned restaurant group in Birmingham seeks a Reception Supervisor to lead front-of-house teams. You will ensure guests receive a warm, professional welcome and support events management. Ideal candidates have leadership experience, strong customer service skills, and a passion for Italian cuisine. This full-time role offers competitive pay, daily meals, and comprehensive benefits, including discounts and training opportunities.