Store Shift Lead & Team Coach (Operations)

Marks & Spencer Plc; Liverpool; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading retail company in the UK seeks a Shift Lead to oversee store operations and ensure exceptional customer service. The role requires coordinating team efforts, managing resources efficiently, and driving a productive work environment. Ideal candidates will have a strong background in retail, excellent communication skills, and a commitment to fostering an inclusive team atmosphere. This position offers opportunities for personal and professional growth within a dynamic organization.

Benefits

Flexible working options

Inclusive workplace policy

Team-oriented environment

Qualifications

• Experience in customer service and retail operations.
• Strong communication and relationship-building skills.
• Ability to manage and lead a team effectively.

Responsibilities

• Lead the fill operation ensuring the sales floor is ready to trade.
• Coordinate resources and operational tasks efficiently.
• Support colleagues through coaching to improve performance.

Skills

Customer service

Digital capability

Team leadership

Job description

A leading retail company in the UK seeks a Shift Lead to oversee store operations and ensure exceptional customer service. The role requires coordinating team efforts, managing resources efficiently, and driving a productive work environment. Ideal candidates will have a strong background in retail, excellent communication skills, and a commitment to fostering an inclusive team atmosphere. This position offers opportunities for personal and professional growth within a dynamic organization.