Shift Leader: Retail Ops & Team Coach

One Stop Stores Ltd; United Kingdom; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading retail chain in the United Kingdom is seeking a Shift Leader to manage store operations. The ideal candidate will coordinate a team to deliver excellent customer service and maintain a tidy, safe, and welcoming store environment. Responsibilities include opening and closing the store, managing staff, and enhancing store performance. Effective communication and problem-solving skills are essential for this fast-paced role. Benefits include a supportive work environment and flexible working options.

Benefits

Flexible working options

Community involvement

Diversity and inclusion initiatives

Qualifications

• Strong communication skills for effective team coordination and customer interaction.
• Ability to focus on customer needs and enhance service quality.
• Proven problem-solving abilities for operational challenges.
• Experience in teamwork and supporting colleagues in a retail environment.
• Detail-oriented to ensure store presentation and compliance with policies.
• Flexible and adaptable to a fast-paced work environment.
• Technical knowledge relevant to retail operations.
• Effective time management to balance various store responsibilities.

Responsibilities

• Coordinate the team to deliver the best shopping experience.
• Open/close the store, ensuring customer safety and satisfaction.
• Support the Store Manager during their absence.
• Maintain store presentation and cleanliness to attract customers.
• Handle customer queries effectively to leave a positive impression.
• Manage colleague schedules and support them during shifts.
• Implement health and safety measures in-store.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

A leading retail chain in the United Kingdom is seeking a Shift Leader to manage store operations. The ideal candidate will coordinate a team to deliver excellent customer service and maintain a tidy, safe, and welcoming store environment. Responsibilities include opening and closing the store, managing staff, and enhancing store performance. Effective communication and problem-solving skills are essential for this fast-paced role. Benefits include a supportive work environment and flexible working options.