Director of Client Relationships - Property & Estates

Centrick Group; Birmingham; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A residential property management firm located in Birmingham seeks a skilled professional to manage client relationships and service delivery. You will ensure consistent communication with clients, monitor service performance, and prepare performance reports. Ideal candidates will have proven experience in property or facilities management, strong communication skills, and proficiency in problem resolution. The firm offers an inclusive environment with great employee benefits including enhanced holidays, health support, and professional development opportunities.

Benefits

25 days’ holiday plus bank holidays

Enhanced pension scheme

Study support and development access

24/7 mental health services

Extra holiday on your birthday

Volunteer day annually

Qualifications

• Proven experience in client relationship management within property or facilities management sectors.
• Strong communication and interpersonal skills with ability to build trust.
• Excellent problem-solving and conflict resolution abilities.

Responsibilities

• Serve as the primary liaison for key clients and ensure consistent communication.
• Monitor service performance against SLAs and proactively address issues.
• Prepare and deliver accurate reports on service performance and client feedback.

Skills

Client relationship management

Communication skills

Problem-solving

Data analysis

Interpersonal skills

Job description

A residential property management firm located in Birmingham seeks a skilled professional to manage client relationships and service delivery. You will ensure consistent communication with clients, monitor service performance, and prepare performance reports. Ideal candidates will have proven experience in property or facilities management, strong communication skills, and proficiency in problem resolution. The firm offers an inclusive environment with great employee benefits including enhanced holidays, health support, and professional development opportunities.