Assistant Manager, Resident Experience & Operations

Moda; Birmingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading property management firm in Birmingham is looking for an Assistant Manager to deliver exceptional customer service and enhance resident experiences. The role involves supervising the on-site team, handling inspections, and ensuring smooth operations. Candidates should have experience in hospitality or the rental sector, strong communication skills, and a proactive attitude to drive service improvements. A commitment to excellence in customer care is essential.

Qualifications

• Demonstrable experience in a similar role, ideally in hospitality or the private rental sector.
• Ability to work collaboratively with a team to achieve goals.
• Willingness to go the extra mile for service.

Responsibilities

• Deliver first class customer service and resident engagement.
• Conduct regular walk rounds of all internal areas ensuring cleanliness and safety.
• Support the customer check out experience and conduct inspections.

Skills

Excellent analytical skills

Excellent interpersonal skills

Proactive and dynamic

Strong verbal and written communication skills

Accuracy and attention to detail

Experience of working to targets

Job description

A leading property management firm in Birmingham is looking for an Assistant Manager to deliver exceptional customer service and enhance resident experiences. The role involves supervising the on-site team, handling inspections, and ensuring smooth operations. Candidates should have experience in hospitality or the rental sector, strong communication skills, and a proactive attitude to drive service improvements. A commitment to excellence in customer care is essential.