Receptionist

Poundland Far East Limited; Walsall; On-site; GBP 10,000 - GBP 40,000; Part time

Job summary

A well-known retail company is seeking a part-time Receptionist based in Walsall. The role, covering 20 hours per week from 1pm to 5pm, involves being the first point of contact for visitors, providing friendly assistance, handling calls and emails, and ensuring the Reception area is well-maintained. Applicants should have previous experience in a similar role, familiarity with Microsoft 365, and strong communication skills. This position offers various benefits including free parking and a comprehensive wellbeing program.

Benefits

Professional development

Bonus Potential

Free On‑Site Parking

Onsite Coffee Lounge

Exclusive Store Discounts

Family‑Friendly Benefits

My Staff Shop Discounts

Life Assurance Cover

Health & Wellbeing Programme

Generous Holiday Allowance

Pension Scheme

Qualifications

• Experience in a Receptionist or Customer Greeting role.
• Proficiency with Microsoft 365, especially Outlook and Excel.
• Strong written and verbal communication abilities.

Responsibilities

• Manage incoming calls and emails with professionalism.
• Greet and register visitors, ensuring safety protocols are followed.
• Maintain accurate records of visitor passes and stationery stock.

Skills

Previous experience in a Receptionist or Customer Greeting role

Knowledge of Microsoft 365 including Outlook and Excel

Excellent written and verbal communication skills

Excellent organisational skills

Customer focused

Active listener

Job description

We are recruiting for a Receptionist to be based from our Customer Centre in Walsall. The position is a part time role (20 hours per week covering Monday to Friday - 1pm to 5pm).

The Receptionist is the first point of contact for all visitors and guests at our Customer Support Centre. The role involves offering a professional, friendly welcome to visitors and guests to the business as well as dealing with internal and external post, parcel deliveries, taking and directing phone calls and emails and completing general administrative relating to both Reception and the wider Operations Team. You will also ensure the Reception area is always kept to a high standard.

We uphold three core behaviours that guide all our actions:

Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority.

Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive.

Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts.

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

• Professional development: A comprehensive induction plan and the opportunity to complete in‑house development programmes to set you up for success or to pursue QUALIFICATION through our apprenticeship programme.
• Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Free On‑Site Parking: Enjoy the convenience of free parking, making your daily commute hassle‑free.
• Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks.
• Exclusive Store Discounts: Receive a 10% discount on most in‑store purchases, enhancing your shopping experience.
• Family‑Friendly Benefits: Our comprehensive benefits are designed to support your and your family’s needs.
• My Staff Shop: Gain exclusive discounts through our ‘My Staff Shop’ portal, saving on various products and services.
• Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
• Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
• Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day’s holiday because we believe birthdays are important.
• Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.

• Taking and directing calls and emails
• Greeting, registering, issuing passes to Visitors, directing them to the appropriate person and ensuring they are aware of the building safety requirements
• Monitoring and recording return of visitor passes and following up if needed
• Maintaining the colleague car park registration records
• Ordering, monitoring and keeping accurate records of stationery item stock levels
• Maintaining and updating colleague locker allocations
• Dealing with incoming and outgoing post and parcels
• Providing general ad‑hoc administrative support to ensure the smooth running on the front desk and Property Team related items within the building
• Ensuring the Reception area is kept clear, safe and tidy

We are seeking:

• Previous experience in a Receptionist or Customer Greeting role
• Knowledge of Microsoft 365 including Outlook and Excel
• Excellent written and verbal communication skills
• Excellent organisational skills
• Customer focused
• Active listener