Account Manager Client Services

Ear To The Ground Limited; Manchester; Hybrid; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading global creative agency in Manchester is seeking an Account Manager to oversee and execute integrated marketing campaigns. The ideal candidate will have over 3 years of project management experience in an agency setting, with a passion for sport or culture. You will manage timelines, budgets and client relationships while ensuring the highest quality of work. A hybrid working policy and excellent benefits package is offered.

Benefits

Flexible & hybrid working

Birthday off

Workplace nursery benefit

Enhanced maternity and paternity leave

Private medical insurance

Enhanced sick leave

Cycle to Work scheme

Personal development coaching

Qualifications

• 3+ years of experience in campaign/project management within a creative agency.
• Experience within an agency environment.
• Strong understanding of integrated marketing campaigns, including digital, social, and experiential.
• Excellent communication skills.
• Ability to lead internal agency teams.
• Strong multitasking in a fast-paced environment.
• Passion for sport or culture is a must.

Responsibilities

• Support the end-to-end delivery of integrated marketing campaigns.
• Manage timelines, budgets, and resources.
• Coordinate across creative, production, and media teams.
• Act as a day-to-day contact for clients and ensure smooth communication.
• Own and maintain detailed project timelines.

Skills

Project management

Client relationship management

Attention to detail

Organizational skills

Creative collaboration

Job description

THE DETAILS:

Job Title: Account Manager (x3 NEW roles available)
Department: Client Services
Reports to: Senior Account Director or Senior Business Director (dependent on role)
Hours: Full time, permanent
Location: Manchester, Northern Quarter. We operate a Hybrid working policy of ideally minimum 3 days in Manchester HQ per week.

THE ROLE:

As an Account Manager, you are responsible for leading and supporting the planning and execution of integrated brand campaigns, ensuring projects are delivered on time, within budget, and to the highest creative standards to meet the client\'s needs. This role requires strong project management skills, stakeholder coordination, and attention to detail to keep campaigns running smoothly.

KEY RESPONSIBILITIES:

• Campaign Coordination & Execution: Support the end-to-end delivery of high-level, complex integrated marketing campaigns, ensuring key milestones are met.

• Own and manage the end-to-end delivery of lower-level integrated campaigns.

• Assist in managing timelines, budgets, and resources to keep campaigns on track.

• Coordinate across creative, production, strategy, and media teams to ensure seamless execution and resourcing.

• Have a thorough understanding of your department\'s roles and responsibilities and all of the agency\'s processes. Actively drive best practice processes across all projects working with other team members to ensure a consistently high standard across the whole agency.

• Work with the Senior Account Manager and Account Director to nurture existing client relationships and build confidence in the agency and its ability to deliver campaigns to the highest standard.

• Present, alongside agency colleagues creative responses, strategy and insight ideas and concepts to the client.

• Client & Stakeholder Support: Act as a day-to-day contact for clients, providing regular updates and ensuring smooth communication.

• Support the Campaign Director in managing agency partners, talent, agencies, and internal teams.

• Assist in the preparation of campaign reports, status updates, and post-campaign analysis.

• Project & Budget Management: Own and maintain detailed project timelines, ensuring deadlines and deliverables are met.

• Assist the Campaign Director in tracking overall campaign budgets, flagging potential overages and ensuring cost efficiencies.

• Take ownership of specific areas of campaign budgets, ensuring we stay within the identified budgets and minimise project creep.

• Identify and escalate potential project risks to senior team members.

• Creative & Strategic Collaboration: Work closely with creative teams to ensure campaign creative and assets align with brand guidelines and objectives.

• Support the strategy team in integrating audience insights and data into campaign planning.

• Ensure all campaign deliverables are in line with the overall creative vision.

KEY REQUIREMENTS

Our ideal successful candidate will have:

• 3+ years of experience in campaign/project management within a creative, advertising, or marketing agency.

• Experience within an agency environment.

• Strong understanding of integrated marketing campaigns, including digital, social, experiential, and content production.

• Excellent organisational and communication skills, with strong attention to detail.

• The ability to lead internal agency teams through campaign delivery.

• The ability to lead clients through agency campaign delivery.

• Ability to multitask and manage multiple projects in a fast-paced, often changing, environment is a must.

• Strong team player with a proactive and problem-solving mindset.

• Passion for sport, gaming, or wider culture is a must for this role.

If you have experience working with beverage brands and within the football industry OR experience within streetwear / sports apparel and the basketball industry, please highlight this within your application - we\'d love to hear more about this!

THE AGENCY

Ear to the Ground is a global sport, gaming, and entertainment creative agency with a unique model that sets us apart. We are driven by Fan Intelligence®, our global network of 12,000 influential tastemakers and fans. Our real time insight into what fans truly want, enables us to create compelling work that consistently pushes the boundaries of culture.

We pride ourselves on being the agency that listens better than anyone to solve our clients\' challenges, maximise their sport, gaming and entertainment partnerships, and ultimately build brands that lead culture. We’ve helped clients including Nike, PlayStation, JD, NBA, Coca-Cola and 2K turn fans into consumers by delivering culturally relevant, fan-first campaigns that inspire emotional connection and measurable business impact.

You can learn more about the agency with a short film here.

OUR CULTURE

We are dedicated to making Ear to the Ground an amazing place to work where people grow, develop and thrive. We pride ourselves on our dynamic and exciting culture, excellent support of staff and fantastic benefits package. We have made it our mission to lead the way in being an inspiring, future-thinking, creative agency and are invested in our people because they are the ones that will make that happen.

Some of our benefits include:

• 🕒 Flexible & hybrid working

• 🎉 Birthday off

• 👶 Workplace nursery benefit

• 👩👧👦 Enhanced maternity, paternity and shared parental leave

• 🏥 Private medical insurance and health cash plan

• 🤒 Enhanced sick leave

• 🚴‍♂️ Cycle to Work scheme

• 📈 Personal development coaching

• + more