Account Director - UK & EMEA Clients

Fabric Social; Greater London; Hybrid; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading social media agency based in the UK is looking for an Account Director or strong Senior Account Manager to serve as the primary UK contact for key clients. The role involves managing client relationships, ensuring project delivery, and overseeing campaign planning across various channels. The ideal candidate should be commercially aware, comfortable working with distributed teams, and have a solid understanding of social media strategies. This position offers competitive salary and benefits in a creative and collaborative environment.

Benefits

Competitive salary

Flexible remote working

Creative culture encouraging bold ideas

Qualifications

• Experience as an Account Director or strong Senior Account Manager.
• Ability to communicate clearly and make sound judgments.
• Comfortable working with distributed teams.
• Solid understanding of social media strategies.

Responsibilities

• Act as the main contact for UK clients, managing expectations and feedback.
• Translate client needs into clear briefs for effective delivery.
• Oversee campaign planning and delivery across various formats.
• Manage scopes, budgets, and resources effectively.

Skills

Account management

Client communication

Commercial awareness

Collaboration with distributed teams

Understanding of social media (organic, paid, influencer)

Job description

The Role

You’ll be the day-to-day senior UK contact on a number of key accounts, making sure work is well-planned, well-executed and well-received. You’ll act as the connective tissue between UK clients and our Dublin / EMEA teams - keeping things clear, calm and moving.

This role calls for sound judgement, strong client relationships and commercial clarity. You’ll keep clients confident, teams aligned, and work moving smoothly from brief to delivery.

What You’ll Be Doing

Client Ownership

You’ll be the main senior contact for UK clients - running calls, handling feedback, managing expectations and keeping relationships on solid footing.

Briefing & Delivery

You’ll translate client needs into clear, usable briefs, ensuring everyone knows what good looks like. You’ll keep delivery on track, spot issues early, and resolve them quickly.

Planning & Campaign Oversight

You’ll oversee campaign planning and delivery across organic, paid and influencer, ensuring ideas are strong, timelines are realistic, and output meets the brief.

Commercial Hygiene

You’ll manage scopes, budgets and resourcing across your accounts, making sure work is delivered efficiently and profitably. You’ll flag risks early and keep things commercially tidy.

Growth & Opportunity

You’ll spot opportunities to extend or deepen work where it genuinely makes sense, whether that’s new channels, new markets or new ways of working.

Performance Awareness

You’ll review reporting and performance, understanding what’s working, what’s not, and what needs to change. You’ll help turn insight into sensible next steps.

Cross-Team Collaboration

You’ll work closely with teams in Dublin and London, helping build smoother ways of working and shared understanding. The aim is fewer friction points, clearer comms, better output.

What We’re Looking For

• An experienced Account Director or strong Senior Account Manager ready for the step

• Comfortable being the UK-facing client contact, with clear communication and good judgement

• Experience working with distributed teams is a big plus

• Solid understanding of social, especially organic, paid and influencer

• Commercially aware and organised

• Calm, pragmatic, and solutions-focused

• A self starter, with humility, hunger, passion, enthusiasm and people smarts.

• A good sense of humour.

What You’ll Get

• The opportunity to shape the visual identity of a fast-growing, culture-driven social agency.

• A seat at the table, working with brands that want to push boundaries in social.

• A creative culture that champions bold ideas, experimentation, and craft.

• A team of mavericks, trendsetters, and cultural obsessives who love what they do.

• Competitive salary and benefits

• Location: UK-based (outside London), with flexible remote working and occasional travel to Fabric offices or client meetings.