Housing Night Concierge (Supported Housing)

Homeless Link; Salisbury; On-site; GBP 18,000; Full time

Job summary

A charitable organization is seeking a Housing Night Concierge to ensure the safety and security of supported accommodation overnight. The role requires attention to detail and the ability to support vulnerable individuals, offering a meaningful contribution. Experience in a similar role is preferred, but full training will be given. This position offers a permanent contract, with a competitive salary and various staff benefits including generous leave, discounts, and career development opportunities.

Benefits

27 days annual leave, increasing to 30 days

30% staff discount at charity shop

Employee Assistance Programme

Health Cash Plan

Generous pension scheme

Free monthly training sessions

Qualifications

• Experience in a similar overnight role is preferred but not required as full training will be provided.

Responsibilities

• Ensure safety and security of supported accommodation overnight.
• Conduct regular building checks and patrols to monitor safety.
• Respond to incidents in line with policies and procedures.

Skills

Experience working with people who may have complex needs

Attention to detail

Positive relationship management

Job description

Overview

Job Role: Housing Night Concierge (Supported Housing)

Salary: £17,982.37 per year (full time equivalent £24,988), hourly rate £14.41 per hour

Hours: 24 hours per week

Contract type: Permanent

Location: Salisbury, Wiltshire

Additional information:

• Valid driver's license and access to own vehicle – business insurance will be required for roles involving travel for work.
• This role involves working evenings and nights after the hours of 7 PM, full schedule to be discussed further at the interview.
• Please note, that the shifts and hours are waking nightshifts that require individuals to be aware and alert.

About Julian House

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role

We’re looking for a Housing Night Concierge to be the friendly and reassuring on-site presence across our supported accommodation services (owned or leased by Julian House). You’ll play a vital role in ensuring the safety and security of both our buildings and the people within them, helping to create a calm, supportive environment overnight.

This role is perfect for someone who’s confident working solo, has great attention to detail, and genuinely cares about maintaining positive relationships within the community. Every shift is an opportunity to support vulnerable individuals and be part of something meaningful.

What you’ll be doing

• Be a reassuring on-site presence, ensuring the safety and security of our supported accommodation through the night and weekends.
• Conduct regular building checks and patrols to monitor safety, maintenance issues, and ensure a calm environment.
• Monitor any CCTV and respond to any concerns or incidents in line with policies and procedures.
• Keep a clear and accurate log of events and activities during each shift.
• Support smooth transitions between shifts by providing details verbal and written handovers.

Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities

You can access the full job description by clicking here.

What we’re looking for

• Experience working with people who may have complex needs and/or challenging behaviours.
• Experience in a similar overnight role is preferred but not required as full training and induction will be provided.

There are many great reasons to join our team!

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at Julian House charity shop
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
• Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Get in touch

If you have any questions about this role, please get in touch with the recruitment team at [e-mail]. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Closing Date: 6th March 2026