Night Support Mentor

Homeless Link; Luton; On-site; GBP 25,000; Full time

Job summary

A charity supporting vulnerable women in Luton is seeking a dedicated Night Support Mentor. You will provide trauma-informed support to residents, conduct welfare and safeguarding checks, and create personalized care plans. The ideal candidate will have experience working with complex needs and demonstrate empathy and compassion. This role involves a fixed-term contract, covering various shifts, with a salary of £24,500 and multiple employee benefits.

Benefits

25 days annual leave

Employer Pension Contribution

Training and Development opportunities

Employee Assistance Programme

Qualifications

• Experience of working with people of complex backgrounds.
• Ability to promote the service and work with stakeholders.
• Understanding of domestic abuse and systemic barriers faced by women.

Responsibilities

• Hold a caseload and conduct personal sessions for residents.
• Carry out welfare and safeguarding checks.
• Encourage resident participation in activities.

Skills

Empathy

Compassion

Flexibility in working patterns

Understanding of complex needs

Tools

Microsoft Office

Job description

Overview

We are looking for a dedicated Night Support Mentor to join us in delivering a person centred and bespoke trauma informed support to vulnerable women in Luton. This new service provides a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. Through stable, person-centred care, you will play a vital role in empowering women to rebuild their lives and embrace brighter futures.

In this role, you will work within a 24 hour service which provides person centred support to our residents, ensuring safety and wellbeing. Residents have experienced exclusion such as historical/ongoing abuse, involvement with the criminal justice system, mental health challenges, drug and/or alcohol dependency, and high levels of violence and coercion. You will build trusting professional relationships with residents, helping them to achieve their goals through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check-ins.

Responsibilities

• Holding a caseload, conducting key work sessions personalised to resident needs
• Carry out regular welfare checks, safeguarding checks, and general living checks
• Encourage residents to take part in activities and events both within the service and the community
• Keep support plans up to date on a regular basis
• Work closely with the rest of the team to provide overall excellent service delivery; this may include supporting with their caseloads and other tasks as necessary
• Build trusting professional relationships with residents, assisting them to achieve their goals through tailored sessions and activities
• Focus on empowering residents to take control over their lives and meet their personal goals

Location: Luton. This service does not have step free access.

Salary: £24,500

Shift Pattern: Fixed Term contract until May 2028. 37.5 hours per week, Monday to Sunday on a rota which can range between 20:30 - 8:00. You may be required to work outside these hours depending on service and resident requirements including weekends and bank holidays.

About You

We are passionate about working in a supportive, solution focused and trauma informed way to support our residents and participants to make and sustain positive change. The successful candidate will work as part of a team to deliver exceptional support to women at a particularly challenging time in their lives. We are looking for passionate, motivated and proactive individuals who are dedicated to making a positive difference.

• Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
• Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
• Ability to show empathy and compassion to our residents and the challenges they face
• Experience working with, or understanding of, domestic abuse and the systemic barriers faced by women
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach-based provision, with the ability to liaise and work effectively in partnership with stakeholders
• Understanding of the needs of people with multiple and complex needs and awareness of social marginalisation
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Note: Please refer to the JDPS attached for more details on the vacancy and requirements.

What We Offer

• 25 days (full-time equivalent) annual leave, increasing with length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Further details can be found on our website.

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check; some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

For Recruitment related enquiries, or if you need support with making your application, please email [e-mail] or call our central office on 020 3668 9270 to request a call back. This will take you through to our Central Administration team, who will then communicate your enquiry with us and arrange to call you back.

Unfortunately, we are unable to provide sponsorship. Please ensure you have full right to work in the UK prior to applying to our positions.

Care | Support | Social Work | Social Worker | Support Staff | Homelessness Support | Complex Needs | Mental Health | Substance Use | Alcohol Dependency | Person Centred Support | Recovery | Independence | Housing Support | 24 hour Service | Night Shift Support

Closing Date: 20th February 2026