Concierge

Homeless Link; Greater London; On-site; GBP 27,000; Full time

Job summary

A supportive housing organization in Greater London is looking for a compassionate Concierge to aid residents with complex needs. This role involves maintaining safety, providing support, and creating a welcoming environment. The ideal candidate will demonstrate excellent communication, a respectful approach to diversity, and the ability to work independently. The position offers a salary of £27,000 and includes benefits such as annual leave and training opportunities. Apply by March 4th, 2026 to join their mission in enhancing community welfare.

Benefits

25 days annual leave

Employer Pension Contribution

Access to discounted event tickets

Reflective Practice sessions

Training and Development opportunities

Employee Assistance Programme

Life Assurance Scheme

Cycle-to-work scheme

Qualifications

• Experience in providing high quality, person-centered support.
• Ability to stay calm and supportive in a fast-paced environment.
• Experience working with vulnerable populations is preferred.

Responsibilities

• Monitor safety and conduct welfare checks.
• Support residents with queries and wellbeing.
• Report on resident activity and attend to emergencies.

Skills

Compassionate approach

Excellent communication skills

Ability to work independently

Understanding diversity, equity and inclusion

Calm under pressure

Job description

Overview

Job Title: Concierge. We are seeking a compassionate and dedicated Concierge to support residents with multiple and complex needs, including mental health, substance use, homelessness, and/or offending backgrounds. You’ll help create a safe, welcoming and well run environment, offering reassurance and practical support to residents when they need it most. This role helps keep our building, residents and service secure and responsive through regular safety checks, monitoring access, responding to emergencies, supporting residents with queries, keeping records, and handing over to the team. You’ll also help maintain a clean and safe environment.

Responsibilities

• Ensuring our buildings are safe by monitoring, completing welfare checks and responding effectively and appropriately to emergencies
• Maintaining professionalism and kindness with residents and visitors, attending to calls, managing deliveries and ensuring great communication with the team in line with policies and procedures
• Provide a daily report on resident activity, AINMs, safeguarding and concerns for handovers
• Working with the wider team to make sure any urgent issues are picked up and followed through
• Remain alert and monitor CCTV throughout the shift
• Adapting to service needs to support risk assessments, safeguarding checks, and service standards
• Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity
• Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation
• Helping to keep the environment clean and welcoming from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively
• Be a valued and reliable member of the team, completing handovers for colleagues for a seamless service
• Other duties include maintaining cleanliness, removing rubbish, reporting repairs, ordering supplies, and general tasks

About You

We’re looking for someone who understands the importance of compassion, routine and safety who’s ready to make a difference in a calm, consistent way. Whether you’ve worked in supported housing before or bring transferable skills from another role, what matters most is if you’re dependable, care about people, and want to make a difference during quieter hours. Furthermore we look for:

• Understanding and/or experience to provide high quality, person centred support
• Ability to work independently and taking responsibility for the service
• You will require excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships
• Understanding the importance of diversity, equity and inclusion in everything you do
• You have the ability to stay calm and supportive in a fast paced and constantly changing environment
• Ability to take a compassionate, non judgemental approach when helping others
• You share our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.

Salary: £27,000

Shift Pattern: 37.5 hours per week Monday to Friday on a rota between 13:00 - 21:00. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change. Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email [e-mail] or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Closing Date: March 4th 2026