Senior Manager, Enterprise Customer Success

AnaVation LLC; Birmingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading digital marketing company is seeking a Manager for their Customer Success team in Birmingham. The role involves leading a team of Customer Success Managers (CSMs), coaching them, and collaborating with other departments to drive customer satisfaction and success. Applicants should have over 5 years in customer-facing roles, a strong background in digital marketing or SEO, and excellent communication skills. This position offers competitive salary, comprehensive benefits, and a vibrant team environment.

Benefits

Competitive salary and bonus

Comprehensive benefits (including BUPA healthcare)

Fully stocked kitchens

Social events

Opportunity to expand your experience

Smart and fun colleagues

Fast-paced environment

Qualifications

• 5+ years in customer-facing roles, 3+ years managing teams.
• Strong background in digital marketing, SEO, or analytics.
• Proven record of developing talent in high-performing teams.

Responsibilities

• Lead and grow a Customer Success team.
• Coach team through SEO lifecycle implementation and support.
• Monitor and drive team performance metrics.

Skills

Leadership

Coaching

Digital marketing

SEO

Analytics

Communication

Education

Bachelor's degree

Job description

A leading digital marketing company is seeking a Manager for their Customer Success team in Birmingham. The role involves leading a team of Customer Success Managers (CSMs), coaching them, and collaborating with other departments to drive customer satisfaction and success. Applicants should have over 5 years in customer-facing roles, a strong background in digital marketing or SEO, and excellent communication skills. This position offers competitive salary, comprehensive benefits, and a vibrant team environment.