Auto Aftersales Manager - Lead a High-Performance Team

Mesh-AI Limited; Newcastle upon Tyne; On-site; GBP 45,000 - GBP 55,000; Full time

Job summary

A premier automotive retailer in Newcastle upon Tyne is seeking an experienced Service Manager to lead their aftersales team. The role involves setting high customer service standards, managing team performance, and driving customer satisfaction. Candidates should have a strong background in automotive aftersales and a proven ability to lead and motivate a team. This position offers a competitive salary and a range of benefits to support career development and well-being.

Benefits

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Eyecare vouchers

Dental insurance

Access to GP services

Discounted gym memberships

Qualifications

• Experience in a premium automotive environment required.
• Proven track record in transactional aftersales.
• Full UK driving licence necessary.

Responsibilities

• Provide guidance and training to Service team.
• Maximise customer satisfaction with exceptional service.
• Monitor department performance against budget.

Skills

Customer service excellence

Team leadership

Performance monitoring

Market analysis

Job description

A premier automotive retailer in Newcastle upon Tyne is seeking an experienced Service Manager to lead their aftersales team. The role involves setting high customer service standards, managing team performance, and driving customer satisfaction. Candidates should have a strong background in automotive aftersales and a proven ability to lead and motivate a team. This position offers a competitive salary and a range of benefits to support career development and well-being.