CRM Process Change Analyst (Dynamics 365) – Hybrid

Blue Cross For Pets; Fulbrook; Hybrid; GBP 35,000 - GBP 42,000; Full time

Job summary

A leading animal welfare charity is looking for a CRM Process Change Analyst to enhance operational system changes aligned with user needs. This fixed-term full-time role based in Burford involves leading change analysis and documenting CRM processes, with a strong emphasis on Microsoft Dynamics 365 CRM. The ideal candidate will have a proven record in business change analysis, effective stakeholder communication, and a passion for technology. Competitive salary and extensive benefits including health support, generous holidays, and a pension scheme await the successful applicant.

Benefits

38 days holiday rising to 43 with service

Programs for physical and mental wellbeing support

Free access to GP services

Health cash plan

Employee assistance programme

Pension scheme with enhanced employer contribution

Personal development support

Life assurance

20% discount on pet insurance

Recognition scheme

Annual volunteer days

Charity worker discounts

Qualifications

• Demonstrable experience as a business or change analyst.
• Experience with technology change implementations.
• Strong functional knowledge of Microsoft Dynamics CRM.
• Ability to communicate and negotiate with various stakeholders.

Responsibilities

• Lead process change and impact analysis for operational system updates.
• Translate operational procedures to gather requirements.
• Produce high-quality system process documentation.
• Coordinate project resources and champion positive organizational change.

Skills

Experience as a business or change analyst

Technology change implementations

Functional knowledge of Microsoft Dynamics CRM

Effective communication skills

Stakeholder engagement

Tools

Microsoft Dynamics 365 CRM

Job description

A leading animal welfare charity is looking for a CRM Process Change Analyst to enhance operational system changes aligned with user needs. This fixed-term full-time role based in Burford involves leading change analysis and documenting CRM processes, with a strong emphasis on Microsoft Dynamics 365 CRM. The ideal candidate will have a proven record in business change analysis, effective stakeholder communication, and a passion for technology. Competitive salary and extensive benefits including health support, generous holidays, and a pension scheme await the successful applicant.