Service Designer

Lloyds Bank plc; Manchester; Hybrid; GBP 61,000 - GBP 69,000; Full time

Job summary

A leading banking institution in Manchester seeks a Service Designer for a 12-month contract. In this hybrid role, you will shape end-to-end services by framing problems and designing holistic user experiences. Essential skills required include design-led discovery and systems thinking. You'll work in a fast-paced innovation team, contributing to scalable outcomes by testing customer desirability and technical feasibility. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Generous pension contribution

Annual performance-related bonus

Share schemes including free shares

30 days’ holiday plus bank holidays

Wellbeing initiatives

Qualifications

• Experience in design-led discovery and synthesizing insights.
• Ability to design service blueprints and map dependencies.
• Experience applying hypothesis-led thinking and lightweight experimentation.
• Awareness of platform and API constraints.

Responsibilities

• Shape end-to-end services across people, process, technology, and data.
• Design holistic service experiences.
• Frame problems and help teams make evidence-led decisions.

Skills

Design-Led Discovery & Insight Sensemaking

End-to-End Service Architecture & Systems Thinking

Decision Leadership & Experimentation

Technical & Operational Awareness

Co-Creation & Stakeholder Facilitation

Job description

**End Date**Sunday 22 February 2026**Salary Range**£61,344 - £68,160**Flexible Working Options**Hybrid Working, Job Share**Job Description Summary**Lloyds Banking Group is the UK’s leading bank with over 30 million customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people. We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well placed to help Britain prosper by shaping the way we spend, save, and borrow.**Job Description****JOB TITLE:** Service Designer (12-Month FTC)**LOCATION:** Manchester **SALARY:** £59,850 - £66,500 **HOURS:** Full Time **DURATION:** 12-Month Fixed-Term Contract**WORKING PATTERN:** Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Manchester office. Occasional travel to other group locations (e.g. Leeds, London, and Edinburgh), may be required. **About this opportunity** The Service Designer shapes end-to-end services across people, process, technology, and data within a fast-moving innovation environment. Working from early discovery through MVP and scale, they help teams frame problems, design holistic service experiences, and make evidence-led decisions in ambiguous spaces.**What you'll need** Essential Skills/Experience:* **Design-Led Discovery & Insight Sensemaking -** Leads discovery, synthesises insights across customer, market, and data signals, and frames opportunities in low-information environments.* **End-to-End Service Architecture & Systems Thinking -** Designs service blueprints and maps dependencies across journeys, operations, platforms, and teams.* **Decision Leadership & Experimentation -** Applies hypothesis-led thinking, JTBD, and lightweight experimentation to guide product and service direction.* **Technical & Operational Awareness -** Designs within platform, API, and legacy constraints while using AI/LLM tools responsibly to accelerate service design workflows.* **Co-Creation & Stakeholder Facilitation -** Brings together business, engineering, and customer perspectives to align desirability, feasibility, and viability.Desirable Skills/Experience:* Value proposition and business model design* Operating model and service scaling experience* Speculative / future-back design approaches* Coaching and craft leadership within innovation teams* Outcome-focused mindset using metrics and analytics**About the team** The Group Innovation team sits within the GCOO organisation and focuses on turning bold ideas into real, scalable outcomes. Working in a fast-paced, startup-like environment, the team rapidly explores and validates new opportunities by testing customer desirability, business viability, and technical feasibility. Through experimentation, design, and cross-functional collaboration, Group Innovation helps shape future propositions, unlock new growth areas, and bring cutting-edge concepts from idea to delivery. **About working for us**Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. **We also offer a wide-ranging benefits package, which includes:*** A generous pension contribution of up to 15%* An annual performance-related bonus* Share schemes including free shares* Benefits you can adapt to your lifestyle, such as discounted shopping* 30 days’ holiday, with bank holidays on top* A range of wellbeing initiatives and generous parental leave policies**Apply today and find out more!****At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.****We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.****We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.**With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.