Customer Support Engineer - Cloud & Storage (EMEA)

Black6; Remote; GBP 50,000 - GBP 80,000; Full time

Job summary

A tech solutions provider is seeking an experienced Customer Support Engineer in the United Kingdom. This role involves resolving complex technical issues for customers in cloud and networking. The ideal candidate will have over 7 years of experience in customer support, strong troubleshooting skills, and exceptional communication abilities. The compensation is competitive, with a salary range of £50,000 - £80,000 depending on experience and skills, along with additional health and retirement benefits.

Benefits

Health plans (medical, dental, vision)

401k plans

Flexible time off

Qualifications

• 7+ years in a customer support role, preferably in cloud, storage, networking.
• Ability to analyze system and network diagnostics.
• Exceptional communication skills and ability to prioritize escalations.

Responsibilities

• Provide top-tier support by solving technical issues promptly.
• Partner with sales, product & engineering to meet customer needs.
• Document learnings for Customer Knowledge Base.

Skills

Troubleshooting skills

Cloud environments

Networking knowledge

Strong communication

Customer support experience

Tools

Active Directory

SMB & NFS protocols

Job description

A tech solutions provider is seeking an experienced Customer Support Engineer in the United Kingdom. This role involves resolving complex technical issues for customers in cloud and networking. The ideal candidate will have over 7 years of experience in customer support, strong troubleshooting skills, and exceptional communication abilities. The compensation is competitive, with a salary range of £50,000 - £80,000 depending on experience and skills, along with additional health and retirement benefits.