Incident & Service Delivery Lead

Kingfisher Plc; Southampton; Hybrid; GBP 45,000 - GBP 60,000; Full time

Job summary

A leading home improvement company in Southampton is seeking an experienced Incident Manager to oversee incident management processes. You will work closely with various teams to ensure quick resolution of technology issues, enhancing service quality and reliability. The ideal candidate will possess strong analytical and communication skills, and a customer-focused approach. This role provides opportunities for professional growth in a flexible working environment.

Benefits

Private Health Care

Pension Scheme

25 Days' Holiday

Staff Discount

Bonus

Share Incentive Plan

Life Assurance

Qualifications

• Experience managing incident and request management processes in an IT environment.
• Strong analytical skills to identify trends.
• Clear communication skills for explaining complex issues.

Responsibilities

• Own and operate the Incident and Request Management processes.
• Act as the point of escalation for incidents.
• Monitor performance against service targets and SLAs.

Skills

Incident management

Analytical skills

Communication

Technical understanding

Customer focus

Job description

A leading home improvement company in Southampton is seeking an experienced Incident Manager to oversee incident management processes. You will work closely with various teams to ensure quick resolution of technology issues, enhancing service quality and reliability. The ideal candidate will possess strong analytical and communication skills, and a customer-focused approach. This role provides opportunities for professional growth in a flexible working environment.