Major Incident Manager – 6 Month FTC, Incident Leader

Utilita Energy Ltd; England; On-site; GBP 57,000 - GBP 68,000; Full time

Job summary

A leading UK technology company is seeking a Major Incident Manager to lead their response to critical incidents. This role involves mentoring the incident management team and refining processes to minimize disruption. The ideal candidate will have a strong grasp of ITIL processes and the ability to guide teams with confidence during major incidents. Applicants should be prepared for on-call duties and demonstrate a commitment to continuous improvement and mentoring within the team.

Benefits

EV car scheme

Inclusive culture

Supportive team environment

Qualifications

• Strong understanding of ITIL processes for effective incident handling.
• Skill in leading insightful post-incident reviews.
• Experience in mentoring teams and enhancing incident management capabilities.

Responsibilities

• Lead the response to critical incidents, guiding cross-functional teams.
• Coordinate post-incident reviews and improve incident management processes.
• Mentor the incident team to raise overall capability.

Skills

ITIL processes

Leadership

Incident management

Mentoring

Communication

Job description

A leading UK technology company is seeking a Major Incident Manager to lead their response to critical incidents. This role involves mentoring the incident management team and refining processes to minimize disruption. The ideal candidate will have a strong grasp of ITIL processes and the ability to guide teams with confidence during major incidents. Applicants should be prepared for on-call duties and demonstrate a commitment to continuous improvement and mentoring within the team.